What to Do If a New Car at a 4S Store Gets Flooded?

[KylieLee]

Do not attempt to start the engine and try to seal the vehicle as much as possible. Move the vehicle to a higher ground to minimize the damage caused by the accumulated water. Conduct a comprehensive water-related fault inspection to identify any potential issues caused by the flooding, avoiding hidden dangers that may threaten driving safety in the future. Only car owners who have purchased water-related insurance can receive corresponding compensation from the insurance company when the engine is flooded and malfunctions due to water exposure.

[MarianaFitz]

I once encountered a similar situation where a friend's brand-new car got flooded at a 4S dealership. The first thing is to stay calm and act quickly. You should immediately approach the dealership manager—don't deal with sales staff, as managers hold higher authority to resolve issues. Take photos of all water damage evidence, including floor mats, under seats, and the engine compartment—these are crucial proofs. Don’t forget to call your insurance company to file a claim; flood damage to a new car counts as accidental loss, and insurance may cover part of the costs. The 4S store must admit liability and arrange a replacement vehicle—never accept repairs. Flooded new cars often develop hidden risks, like electrical system short circuits, making them unsafe to drive. My advice is to stand your ground. If they refuse to cooperate, escalate it to consumer protection agencies or seek legal help. Delaying such matters only worsens the situation.

[MacTheo]

As someone who frequently handles customer disputes, I would go straight into action mode: First, immediately contact the dealership manager to explain the situation—keep calm but firm, and avoid arguing in the store. Second, use your phone to clearly photograph water damage marks inside and outside the vehicle, including window seams and the undercarriage, as these are key pieces of evidence. Third, notify your insurance company—new cars often have comprehensive coverage, and they can assist with claims. The dealership is obligated to provide a replacement vehicle or a refund, as responsibility lies with them if the incident occurred while the car was parked on their premises. I also recommend reviewing the contract to check for any clauses protecting consumers. Throughout the process, avoid signing any documents and stay vigilant. Resolve this quickly to prevent future issues like mold growth or electrical failures.

[SanCora]

I used to work as a car sales assistant and know the internal rules of 4S stores. If a new car gets waterlogged, don't ignore it—you must immediately confront the store manager without delay. Take photos and videos of the scene right away, focusing on the lower edges of the doors and the engine compartment. Water damage can cause electronic system failures, such as ABS malfunction—safety comes first. Contact your insurance company to file a claim while demanding the 4S store replace the car or issue a full refund. Don't settle for minor repairs—a waterlogged new car loses significant value, and repairs are rarely thorough. In short, act decisively to protect your rights. Remember to notify the Consumer Association for record-keeping, as they have channels to assist with mediation.