What to Do About Abnormal ETC Deductions?

[VanReese]

For abnormal ETC deductions, the first step is to call the ETC customer service hotline for assistance. You can also report the issue to toll station staff. Generally, the system records vehicle entry and exit data, making abnormal ETC deductions unlikely. In cases of duplicate ETC charges, visit a highway service office or ETC service outlet to file a dispute. Fill out an application form to request a fee recalculation, and the bank will refund any overcharged amount to your account within the stipulated time. Regarding missed ETC exit scans, vehicles intentionally evading tolls will be added to the ETC blacklist, barred from nationwide highway access, and charged based on the longest possible route distance. However, tolls can be paid retroactively through manual lanes. If blacklisting occurs due to insufficient ETC card balance, the restriction will be lifted within 24 hours after recharge.