What should be noted when getting car repairs at 4S shops through insurance?
2 Answers
When getting car repairs at 4S shops through insurance, you should pay attention to the following: Ownership of replaced parts: Some car owners may want to keep the damaged parts for resale or collection. Regardless of the motive, the replaced parts cannot be retained by the car owner. Insurance companies require the recovery of all replaced components. If any part is missing, the insurance company may refuse to cover its cost, leaving the 4S shop to pay out of pocket. Check for interior stains: During repairs at a 4S shop, the car interior may be handled by many people, potentially leaving dirty fingerprints. Therefore, carefully inspect the interior condition. If stains are found, request the 4S shop to clean them. Verify mileage discrepancies: After the car is towed to the 4S shop, the current mileage is recorded on the repair order. When signing the repair order upon pickup, compare the odometer reading with the recorded mileage to ensure no significant discrepancies. Check for missing items: To repair certain components, 4S shop technicians might remove some items from the car and forget to return them after repairs. Always check that all personal items are accounted for.
Go to the 4S shop and use insurance to repair the car. That's what I did last time when I had a rear-end collision. The first thing is to call the police and get the accident report—without it, the insurance company won't acknowledge the claim. Remember to take clear photos of the damaged parts of the car, capturing all angles, front, back, left, and right, especially not missing any broken parts. When the loss assessor arrives, you must be present and watch as they list the repair items, such as whether to replace the headlight or just repaint it—make sure everything is clearly stated. Check each item carefully before signing, and raise any questions on the spot—don’t let them gloss over anything. Before leaving, ask how many days the repair will take and get the contact number of the service advisor. When picking up the car, bring your ID card and a copy of your bank card. Always test-drive the car before signing—a friend of mine got tricked once; the paint job looked fine, but the radar wasn’t properly connected.
