What is Three Guarantees Claim?
2 Answers
Three Guarantees Claim includes whole vehicle three guarantees and wear parts three guarantees, calculated from the date the seller issues the invoice. In order to effectively carry out the after-sales three guarantees claim service and cost settlement management of the company's products, streamline the service cost settlement items and business processes, standardize the filling of quality record documents, and ensure the timeliness of three guarantees claim services and service cost fulfillment, this management method is specially formulated. The following is a related introduction to three guarantees claim: 1. Three Guarantees Claim: First, it is necessary to be familiar with the relevant claim policies of the OEM; secondly, it is necessary to understand the relevant national regulations, including the Consumer Rights Protection Law, Contract Law, Product Quality Law, Automobile Recall Management Regulations, and the possible future implementation of automobile three guarantees regulations. 2. Return Guarantee: Within the validity period of the whole vehicle three guarantees, if the same serious safety performance failure is repaired twice cumulatively and the failure is still not eliminated, or if the key assembly is replaced twice cumulatively due to quality issues and still cannot be used, the seller shall be responsible for returning the product to the consumer.
The three-guarantee claim, simply put, means that if a newly purchased car has quality issues, I can request the manufacturer to repair, replace, or refund the vehicle. This is clearly stipulated in China's automotive three-guarantee regulations. For example, within two years of purchase or within 50,000 kilometers driven, if serious issues like engine failure or brake malfunction occur, the dealer is obligated to handle the situation. My neighbor experienced this last year when his car started leaking oil after just a few months of use. He went directly to the 4S store to file a claim and got a new part replaced, and the process went smoothly. The key is to keep the purchase invoice and maintenance records; otherwise, the claim might run into problems. Additionally, minor issues during the three-guarantee period are usually repaired first, while major problems may warrant replacement or refund. It's important not to delay too long and miss the opportunity.
