What is the warranty claim process for vehicles during the warranty period?
3 Answers
First, check whether the part listed in the warranty manual matches the actual faulty part. The 4S store will inspect the vehicle, take photos or videos, then match the information and enter it into the system. The 4S store will place an order for the part, which usually arrives in about three days. The repair personnel will then replace it. The owner should keep a copy of the claim form or order form, including photos of the problematic part or issue.
Last time my car had a dashboard malfunction during the warranty period, the process was actually quite simple. First, when you notice an issue with your vehicle, don't panic. Immediately check the warranty manual provided at purchase or use the APP to verify if it's covered. Then, call your local dealer to schedule a service appointment. At the dealership, the technician will diagnose the issue for free. If it's confirmed to be a manufacturer defect and not your fault (like due to unauthorized modifications or lack of maintenance), they'll arrange for free repairs or replacement parts. Remember to bring your purchase invoice and maintenance records to prove compliance. The whole process usually takes just a few days. I recommend keeping up with regular maintenance and keeping records to make warranty claims smoother and avoid hassles.
After years of driving experience, I find the warranty claim process quite straightforward—from the moment you notice an abnormality in your car until the issue is inspected and repaired at the manufacturer's service center. The key is to avoid attempting repairs yourself initially. Instead, check the warranty manual to confirm which components are covered, then schedule an inspection at an authorized service point. If the technician diagnoses the issue as covered under warranty, the repair or part replacement will be handled free of charge. Maintain clear communication records throughout the process to ensure accuracy, and avoid invalidating your warranty by neglecting maintenance like some car owners do.
