What is the Three Guarantees Service for Automobiles?

[StEmilia]

Automobile Three Guarantees Service refers to the warranty repair, replacement, and refund services provided within the "Three Guarantees" period. Warranty Repair: During the "Three Guarantees" period, any malfunction caused by automobile product quality issues will be repaired free of charge after technical appraisal by the "Technical Service Center" or "Authorized Repair Station". Replacement: During the "Three Guarantees" period, if irreparable quality issues occur, qualified parts or assemblies can be replaced free of charge after appraisal by the "Center" or "Authorized Station". Refund: During the "Three Guarantees" period, if major quality issues occur and the product still fails to meet main technical performance indicators after the first two treatments, the user may submit a written refund request. After confirmation by the "Center", the dealer may process the vehicle return after collecting depreciation fees based on usage time and mileage.

[VanAlex]

Last time I accompanied my friend to buy a car, I specifically researched the three-guarantee policy. Simply put, within 2 years or 50,000 kilometers after purchasing the car, if core components like the engine or transmission still have issues after two repairs, you can directly request a replacement. Specifically, the whole vehicle warranty covers 3 years or 60,000 kilometers, with powertrain components covered for even longer. The most practical tip is to keep the first maintenance card safe, as you’ll need to bring the invoice and three-guarantee certificate to the 4S store to enjoy free services. Once, I saw a car owner void their three-guarantee due to modifying the electrical circuits, so I advise everyone not to tamper with the factory wiring during the warranty period.

[MirandaMarie]

I remember when our family bought our first car, the salesperson repeatedly emphasized the importance of keeping the three-guarantee card safe. This policy is actually a mandatory after-sales protection enforced by the state, focusing on three key aspects: repair, replacement, and refund. If a new car experiences severe malfunctions like steering system failure or brake failure, you can directly return the car within 7 days. The warranty manual contains many nuances; for example, wear-and-tear parts like tires and wipers are only covered for six months. It's advisable to verify the stamped three-guarantee certificate upon pickup and ensure they enter it into the system right in front of you for reliability.

[AnaLynn]

Just handled a customer's three-guarantee complaint last week. Here's the key point: The three-guarantee period is not calculated from the vehicle pickup date, but starts from the invoice date for 2 years. New energy vehicle battery warranties are particularly long, now basically starting at 8 years or 120,000 kilometers. Special reminder: Pay attention to maintenance records - every service must be registered in the system to count. Encountered a case where the owner did all maintenance at external repair shops, and the manufacturer directly rejected the engine claim later. It's best to do maintenance at authorized 4S shops during the warranty period.

[Lulu]

The standards for returning or exchanging vehicles in the Three Guarantees policy are very clear: for fuel-powered vehicles, if the engine or transmission is replaced twice within 60 days or 3,000 kilometers (whichever comes first) and still doesn’t work, take the vehicle registration certificate to the dealer to discuss the issue. Note that for brake system or steering system failures, a stamped diagnostic certificate from a 4S shop is required. Some customers have faced issues with vehicle modifications during the return process, so it’s recommended not to alter components like wheels or suspension during the warranty period.

[DelBrooklyn]

My friend who works in used car appraisal often encounters disputes over the three-guarantee policy. Actually, these situations during the warranty period are particularly cost-effective: the air conditioning compressor is covered for 5 years, and the engine belt is covered for 3 years. However, wear-and-tear parts are exceptions, like car light fuses which are only covered for one year. A key reminder is to keep all maintenance receipts. Last time, I saw a car owner recording the entire rights protection process with their phone, which turned out to be a big help. For new energy vehicles, the three-guarantee policy also includes charging pile warranty, something many people are unaware of.