What is the Three Guarantees Policy for Camel Batteries?
2 Answers
Camel Battery's Three Guarantees Policy stipulates a 7-day return policy, 15-day replacement policy, and a 1-year warranty from the date of purchase. Below are some battery maintenance tips: Clean the battery: Use a damp cloth to wipe the exterior of the battery, removing dust, grease, white powder, and other contaminants that may cause leakage from the panel and terminals (positive and negative poles). Check water level: Open the battery's water-filling cap to see if the water level is within the normal range. If the level is below the lower mark, add distilled water up to the mark. Inspect charging status: Check if the alternator is charging properly. Using a multimeter, measure the voltage across the battery terminals after starting the engine. A reading above 13V is considered normal.
The warranty policy for Camel batteries is generally quite reliable, with a warranty period typically ranging from 18 to 24 months, depending on the model and purchase channel. The repair coverage includes manufacturing defects, such as battery leakage or failure to charge, which they will fix for free; replacement is for serious issues, like a complete failure, where they will directly provide a new battery; refunds are rare and only applicable if major problems are discovered shortly after purchase and proven to be from a new product. The key is to keep the invoice and warranty card, and have it installed by a professional shop—don’t tinker with it yourself. If the battery fails prematurely, contact the sales point or Camel service center immediately; they handle cases quickly after inspection. I’ve seen many car owners overlook these small details and regret not checking in time after the warranty expires. Remember to maintain the battery regularly, avoid over-discharging or extreme temperatures, for peace of mind and safety.
