What is the Three Guarantees Policy for Automobiles?
3 Answers
Automobile Three Guarantees Policy refers to the retail business's commitment to repair, replace, or refund sold products, which is a credit guarantee measure adopted by the seller for the items purchased by the buyer within a certain period after the product enters the consumer field. It is recommended that car owners who wish to enjoy the protection of the Three Guarantees Policy should purchase the corresponding vehicle after the implementation of the Three Guarantees Policy to obtain the relevant rights. During the warranty period, if there are quality problems with household automobile products, consumers can have them repaired free of charge by the repairer with the Three Guarantees certificate, including labor and material costs.
The automobile three guarantees policy is an important right for car buyers to protect themselves, simply put, it covers repair, replacement, and refund. Within the first two years or 20,000 kilometers after purchasing a car, if there are quality issues such as engine noise or brake failure, the dealer must repair it for free; if the issue cannot be fixed, the car can be replaced; for serious problems, the car can even be refunded. This does not apply to normal wear and tear but to design or manufacturing defects. Last year when I bought a car, I encountered a short circuit in the headlights and directly contacted the dealer to replace the parts, saving a lot of money. Fellow car owners should remember to keep invoices and maintenance records and promptly contact the manufacturer to file complaints, not waiting until the deadline has passed. The three guarantees make car purchases more reassuring, so don’t underestimate them.
The three-guarantee policy for automobiles might sound technical, but it's essentially a consumer rights protection system. From the date of new car delivery, within two years or 20,000 kilometers, if the car has quality issues, you can request repairs, a replacement, or a refund. Having driven for ten years, I've seen many cases: a friend's car battery kept failing and was replaced for free under the three-guarantee policy. However, it's important to note that damages caused by human factors are not covered. In detail, major components like the engine and transmission are covered for three years or 60,000 kilometers. It's advisable to clarify the terms when purchasing a car to avoid future disputes. This system makes car buying more reliable.
