What is the service fee at a 4S store?
2 Answers
Service fees at 4S stores go by many names, such as PDI inspection fees, warehousing fees, loan processing fees, transportation fees, etc. Essentially, these are all factored into the discounts. If you encounter any unreasonable fees, you can report them to the Bureau of Industry and Commerce for protection of your rights. Below is an introduction to 4S stores: 1. Overview: A 4S store, fully known as an Automobile Sales Service 4S Store (Automobile-Sales-Servicshop-4S), is a car sales enterprise that integrates four functions: vehicle sales (Sale), spare parts (Sparepart), after-sales service (Service), and information feedback (Survey). 2. Needs: The emergence of 4S stores precisely meets various customer needs. They provide well-equipped and clean maintenance areas, modern equipment and service management, a highly professional atmosphere, well-maintained service facilities, ample spare parts supply, and a rapid and timely tracking service system. Through the services of 4S stores, customers can develop trust in the brand, thereby increasing sales.
When I bought a car, the 4S store charged a service fee, which left me puzzled. Later, I realized that this money mainly covers their operational costs, such as helping you prepare car purchase documents and handle license plate procedures. Each 4S store has different fee standards, which may include so-called 'license plate service fees' or 'management fees,' generally ranging from a few hundred to over a thousand yuan. This is not included in the car price, so make sure to ask clearly before signing the contract. If you feel unfairly charged, you can try to negotiate to reduce some fees, as some services should have been free. Remember to check the receipt details to avoid being overcharged. In short, reasonable service fees support their efficient operations, but excessive charges should be reported to the consumer association or compared with other stores.
