What is the scope of the new car three-guarantee policy?
1 Answers
The scope of the new car three-guarantee policy is as follows: 1. Return or exchange: If the same fault is repaired more than 5 times, the car can be exchanged. Within the validity period of the three-guarantee (the validity period is 2 years or 50,000 kilometers, whichever comes first), if the cumulative repair time exceeds 35 days, or the cumulative repairs caused by the same product quality problem exceed 5 times, the consumer can exchange the car. Within 60 days from the date the seller issues the purchase invoice or within 3,000 kilometers of driving (whichever comes first), if the family car product experiences steering system failure, braking system failure, body cracking, or fuel leakage, the consumer can choose to exchange the family car product or return it, and the seller shall be responsible for free exchange or return. Within the validity period of the three-guarantee, if serious safety performance faults have been repaired twice cumulatively, and the serious safety performance faults have not been eliminated or new serious safety performance faults occur; if the engine or transmission has been replaced twice cumulatively, or the same main component of the engine or transmission has been replaced twice due to quality problems and still cannot function normally (the replacement counts for the engine, transmission, and their main components are not duplicated); if the same main component of the steering system, braking system, suspension system, front/rear axle, or body has been replaced twice due to quality problems and still cannot function normally, the consumer can choose to exchange or return the car, and the seller shall be responsible for exchange or return. If the family car product meets the exchange conditions, but the seller does not have a same-model family car product of a different brand or a family car product with a configuration not lower than the original car to exchange for the consumer, the consumer can choose to return the car, and the seller shall be responsible for the return. 2. If the repair exceeds 5 days, the owner has the right to use a spare car: