What is the scope of the automobile three guarantees?
2 Answers
Automobile three guarantees refer to repair, replacement, and return of automobiles. Below is an introduction to the relevant content: Household automobile products: For household automobile products that meet the replacement conditions, if the seller does not have household automobile products of the same brand and model, or can only provide products with lower configurations than the original vehicle for replacement, the consumer may choose to return the product, and the seller shall process the return for the consumer. Warranty period: For vehicles under repair for more than 5 days, the owner has the right to request a replacement vehicle. During the warranty period, if a household automobile product has quality issues, the consumer can receive free repairs with the three-guarantee certificate provided by the maintenance personnel, including labor and material costs. This covers items such as fuses, platinum parts, bulbs and lamp covers, automobile glass, bellows, knitted fabrics, artificial leather, foam, etc.
After buying a car last year, I realized the importance of the three-guarantee policy. Simply put, if a new car encounters quality issues like engine shaking or transmission jerking within two years or 50,000 kilometers, the manufacturer must repair it for free. If the problem persists after two repairs, or if there's a safety risk such as brake failure, you can request a replacement or refund. But don't misunderstand—the three-guarantee only covers manufacturing defects, not human-caused accidents or normal wear like tire aging. My friend’s car had a faulty engine, and after three failed repairs, he got a new car. I recommend carefully reviewing the warranty agreement when buying a car, performing regular maintenance, and keeping repair records—these can save a lot of hassle when filing a claim. For used cars, the three-guarantee may be shortened to 10,000 kilometers or one year, so check the contract to ensure your rights are protected.
