What is the scope of application for the 'Refund One and Compensate Three' policy in automobiles?
2 Answers
If you discover quality issues or other problems with the purchased car and suspect fraudulent behavior by the seller, you should raise objections as soon as possible and seek legal remedies. Keep all relevant contracts and receipts, and if necessary, use methods such as photography, audio, or video recording. The 'Refund One and Compensate Three' policy is applicable only under these conditions. Below are the methods consumers can use to protect their rights in such situations: Negotiation and Settlement: After a dispute arises between the consumer and the product seller, both parties can engage in direct dialogue, present facts, and reason together to reach a settlement agreement. This method is ideal for both consumers and product sellers. Complaint Mediation: When a consumer rights dispute arises between the consumer and the product seller, both parties can request mediation from the Consumer Protection Committee. This involves a third party persuading and advising the involved parties to reach a settlement and resolve the dispute.
I often help friends deal with car purchase disputes. The 'refund plus triple compensation' policy mainly targets sales fraud, such as when the new car you bought is actually a salvaged or flood-damaged vehicle, or the seller intentionally conceals major repair records. The key is to prove that the seller had subjective intent to deceive. Last year, I saw a case where a dealer sold a commercial vehicle as a family car, and the court ruled for refund plus triple compensation. However, note that minor issues like tire wear or problems caused by the 4S store's negligence do not qualify. It's advisable to contact a professional inspection agency immediately upon discovering vehicle abnormalities and keep evidence like the purchase contract and repair records. Returning the car also requires paying reasonable usage fees, but the triple compensation can generally cover the losses.
