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What is the refund process for Shouqi Limousine & Chauffeur?

2 Answers

Elliot

07/25/25 2:03am

Open the official WeChat account "Shouqi Limousine & Chauffeur", select "Contact Buyer" in the lower right corner, then choose "Online Customer Service". In the dialog box, enter "Transfer to Human Service", and then reply accordingly as required. Reply with "Request Refund", and the customer service representative will check the account's recharge amount and bonus amount. The recharge amount can be refunded, while the bonus amount cannot be refunded. Then, the representative will ask "Are you sure to proceed with the refund? We will process the refund to the original payment method, and it will arrive within 3 business days." Simply reply with "Confirm Refund" to proceed.

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StAnna

08/10/25 4:24pm

From my multiple experiences using Shouqi Car Rental, the refund process usually starts from the APP. After opening the app, go to the 'My Orders' page, select the trip that requires a refund, click on the refund option, and fill in the reason, such as not being picked up by the driver or payment issues. After submission, the system automatically reviews it, sometimes taking 1 to 3 business days. If the process is slow, call the customer service number starting with 400, provide the order number and phone number, and explain the situation. They will follow up. Remember to take screenshots of evidence like payment records for verification. Don’t worry, be patient—most cases can be refunded, but make sure to double-check the refund amount to avoid misunderstandings. The whole process is quite user-friendly on the APP interface, not too complicated. The key is to describe the situation clearly to save time.

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