What is the reason for the delay in issuing the license replacement on 12123?
2 Answers
If the application is successful but has not been processed or approved for a long time, it may be due to a large number of applicants and a high volume of traffic management services, which require some time to process. Please wait patiently. If the license is about to expire, it is recommended to cancel the online application and proceed with an in-person application at the traffic management office. Conditions not met for license replacement upon expiration: Must apply for replacement within 90 days before the expiration date: Applications submitted earlier or later cannot be processed. No record of accumulating 12 or more points in each scoring cycle before replacement: If there is a record of exceeding 12 points, you must visit the traffic management office. All traffic violations must be settled before replacement: If there are unpaid fines or unprocessed points, the replacement cannot be processed. The driver's physical condition must meet the driving license requirements (drivers aged 70 or above must submit a physical examination certificate annually): If the physical examination has not been conducted, is unqualified, or the information has not been uploaded, the replacement cannot be processed.
I encountered a similar situation when renewing my driver's license before. Slow system processing is a common cause, possibly due to backlogged backend reviews or delays from too many users during peak hours. Another possibility is that the documents you uploaded weren't clear enough or had omissions, such as photos not meeting specifications or incorrect information filled in. I recommend you first log into the 12123 app to check your application status. If there are any prompts about issues, just correct the documents. Don't rush to panic; sometimes you just need to wait patiently for two or three days. If there's still no license production after a week, call the customer service hotline to inquire, providing your application number so they can check the progress. Try to avoid using the app during weekends or peak morning/evening hours, and use a stable WiFi network to prevent mid-process lag. In my case, it took three days to resolve—the key is not to repeatedly submit applications, as that can further confuse the system.
