What is the process for car repairs at a 4S shop?
2 Answers
First, the car owner should immediately call the police and notify their insurance company. After the insurance company assesses the damage, they will require the car owner to provide the necessary documents. Subsequently, the car owner can take the vehicle to the 4S shop for repairs. The payment will be transferred to the car owner's account.
I was quite nervous the first time I drove my car to the 4S shop for repairs, but the process turned out to be much simpler than I expected. I called in advance to make an appointment, and after the customer service asked about the vehicle brand and the problem, they scheduled me for Wednesday afternoon. Upon arrival, the receptionist warmly guided me to park and had me fill out a form at the service desk, detailing the vehicle information and the issue, such as the constant strange noises my car was making. Then, the technician drove it into the workshop for a free preliminary inspection, which took about 20 minutes to confirm it was a suspension problem. After that, they showed me the diagnostic report and the quote. Once I confirmed my agreement, they started the repairs while I waited in the lounge with a coffee for about an hour. After the repairs, they tested the car again to ensure everything was fine before handing it back, and even gave it a free wash and reminded me about basic maintenance. The whole process was transparent and efficient, with no confusion, which was very friendly for a new car owner like me.
