What is the police handling process after reporting a vehicle scratch?

[MaverickDella]

First, the policyholder needs to call the insurance company's claim hotline to obtain a claim number, then take this number to the damage assessment center for evaluation. Next, the policyholder takes the damage assessment report to a repair shop. If it's an insurance company's authorized repair facility, they may advance the repair costs and claim reimbursement from the insurer. Then, the policyholder must personally visit the insurance company with required documents including: claim application, damage assessment report, repair invoice, repair itemization, and ID copy. Finally, the policyholder waits for case closure.