What is the New Automobile Three Guarantees Law?
2 Answers
Automobile Three Guarantees Policy refers to the retail business enterprise's commitment to repair, replace, or refund the sold products. Below is relevant information: Return and Replacement: If the same fault is repaired more than 5 times, the vehicle can be replaced. Within the Three Guarantees validity period, if the cumulative repair time exceeds 35 days, or if repairs due to the same product quality issue exceed 5 times, the consumer can request a replacement. Important Notes: Within the Three Guarantees validity period, if two repairs have been conducted for a severe safety performance fault and the fault remains unresolved or a new severe safety performance fault occurs, or if the engine or transmission has been replaced twice, or if the same major component of the engine or transmission has been replaced twice due to quality issues and still cannot function properly, the replacement counts for the engine, transmission, and their major components are not calculated repeatedly.
The new automobile three-guarantee policy refers to the regulation that requires manufacturers or sellers to be responsible for repairing, replacing, or even refunding a vehicle if problems occur after consumers purchase a family car. It is officially called the 'Regulations on the Repair, Replacement, and Return of Household Automotive Products' and has been in effect since 2013, with updates in 2022 to strengthen consumer protections. The core principles are repair, replacement, and refund: repair guarantees free fixes for quality issues within two years or 50,000 kilometers; replacement allows for a new car if serious faults like engine failure persist after multiple repairs; and refund applies to critical issues such as brake failure, where consumers can return the car for a full refund. This policy is much stronger than the old one, as it adds consumer complaint channels—for example, if repairs fail four times, consumers can confidently assert their rights and even claim compensation. Experienced drivers know that when facing a malfunction, there’s no need to panic—just contact the 4S store instead of wasting money on DIY fixes. In short, this law backs consumers up, so it’s crucial to read the terms carefully when buying a car.
