What is the National Automobile Three Guarantees Regulation?
3 Answers
National Automobile Three Guarantees Regulation refers to the warranty, replacement, and refund policies. The Three Guarantees Regulation is a credit guarantee measure adopted by the seller for the goods purchased by the buyer within a certain period after the goods enter the consumer market. During the warranty period, if there are quality problems with the household automobile product, consumers can have it repaired free of charge by the repairer with the Three Guarantees certificate. The warranty period for automobile products is not less than 3 years or 60,000 kilometers, whichever comes first. The Three Guarantees validity period for automobile products is not less than 2 years or 50,000 kilometers, whichever comes first. The warranty period and Three Guarantees validity period for household automobile products are calculated from the date the owner receives the purchase invoice.
I've read this regulation, which basically provides three major protections for consumers when buying a new car: repair guarantee, replacement guarantee, and refund guarantee. The repair guarantee means manufacturers provide free repairs during the warranty period, typically two years or 50,000 kilometers (whichever comes first), covering key components like the engine and transmission. The replacement guarantee applies when the car has major issues, such as engine failure or safety risks, allowing for a new car replacement within the first two months or 3,000 kilometers. The refund guarantee is stricter—if the car isn't fixed after two or more repair attempts, consumers have the right to return the car and get their money back. I remember when I bought my last car, there was a rear axle noise issue, and the 4S shop fixed it for free without hesitation during the warranty period. This regulation protects ordinary consumers' rights, preventing manufacturers from shirking responsibility, so pay attention to contract details when buying a car.
From my personal experience, the automotive three-guarantee policy is essentially a set of rules that back us car owners. During the repair guarantee period, manufacturers are responsible for free troubleshooting and fixing all kinds of malfunctions—no need to worry about digging into your own pocket. The replacement guarantee covers serious quality issues, allowing you to apply for a car replacement if problems arise within the first 60 days. The refund guarantee is the most powerful—you can return the car if it can’t be fixed after multiple attempts or if there are major safety concerns. I personally encountered a transmission issue when I bought a car and got it replaced promptly. This policy keeps manufacturers accountable and gives consumers peace of mind. I recommend everyone checks the three-guarantee time limits before purchasing a car.
