What is the difference between repairing a car at a 4S shop and an external repair shop?
2 Answers
The differences between repairing a car at a 4S shop and an external repair shop: 1. Different materials: 4S shops use original factory materials and parts; external repair shops use brand parts, which are aftermarket parts. 2. Different quality: 4S shops are more experienced in repairing cars of their own brand, as their after-sales service only covers a few models of the same brand, resulting in higher proficiency; external auto repair shops have less experience, and the repair quality varies. 3. Different warranty: Consumers at 4S shops can receive all value-added services, including car information, market trends, after-sales service, maintenance instructions, and parts supply. Whether it's the entire vehicle or individual parts, they are guaranteed to be original factory products, eliminating consumers' concerns about after-sales service, repairs, and maintenance; external repair shops generally do not provide warranties.
I'm someone who likes to save money, so I often go to small repair shops for car maintenance. Last time when my air conditioning failed, the 4S shop quoted over 3,000 RMB, but I went to a repair shop recommended by a friend and got it fixed for just 800 RMB using aftermarket parts that worked fine. However, there are quite a few risks—the quality of parts from outside shops can be inconsistent. If you end up using poor-quality parts and the issue recurs, you’ll have to spend money all over again. Over time, I’ve realized that for major issues like the engine or transmission, 4S shops are more reliable, as genuine parts ensure durability for years. Never tamper with repairs during the new car warranty period, or you’ll void the factory warranty and have no recourse for claims. So, be flexible with your strategy: do minor maintenance outside, but leave major repairs to the 4S shop—saving money while staying worry-free.
