What is the Difference Between an Authorized Dealer and a 4S Store?

1 Answers
LaOwen
07/30/25 8:37am
The differences between an authorized dealer and a 4S store: A 4S store is the manufacturer's legally designated sales terminal. Through the agency sales contract between the 4S store and the manufacturer, the 4S store is equivalent to the manufacturer's terminal, providing integrated sales and after-sales services. In contrast, a general authorized dealer is only authorized by the manufacturer to sell one or several car brands and does not have a fixed contractual relationship with the manufacturer. The after-sales services promised by the manufacturer cannot be guaranteed, and there is no manufacturer-provided training or management. Below are the specific differences between a car 4S store and an authorized dealer: 1. A 4S store integrates car sales, maintenance, parts, and information services, while an authorized dealer generally only handles vehicle sales and some after-sales services. 2. A 4S store follows a 'four-in-one' car franchise model, including vehicle sales (Sale), spare parts (Sparepart), after-sales service (Service), and information feedback (Survey), whereas an authorized dealer only sells cars and typically does not provide such comprehensive vehicle services. 3. The contractual relationship between a car 4S store and the manufacturer is relatively stable, while an authorized dealer does not have this characteristic. 4. Within the specified warranty mileage, customers can enjoy maintenance and after-sales services at any 4S store nationwide; the after-sales services of an authorized dealer are usually time-limited and not as extensive as those of a 4S store.
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