What is the coverage of the new car three guarantees?

2 Answers
McJaxon
07/30/25 1:29am
New car three guarantees coverage is as follows: 1. Return or exchange: If the same fault is repaired more than 5 times, the car can be exchanged. Within the three guarantees validity period (the three guarantees validity period is 2 years or 50,000 kilometers, whichever comes first), if the cumulative repair time of the car exceeds 35 days, or the cumulative repairs for the same product quality problem exceed 5 times, the consumer can exchange the car. Within 60 days from the date the seller issues the purchase invoice or within 3,000 kilometers of driving (whichever comes first), if the family car product experiences steering system failure, braking system failure, body cracking, or fuel leakage, the consumer can choose to replace the family car product or return it, and the seller shall be responsible for free replacement or return. Within the three guarantees validity period, if serious safety performance faults have been repaired twice cumulatively and the serious safety performance faults have not been eliminated or new serious safety performance faults occur; if the engine or transmission has been replaced twice cumulatively, or the same major component of the engine or transmission has been replaced twice cumulatively due to quality problems and still cannot be used normally (the replacement counts for the engine, transmission, and their major components are not duplicated); if the same major component of the steering system, braking system, suspension system, front/rear axle, or body has been replaced twice cumulatively due to quality problems and still cannot be used normally, the consumer can choose to replace or return the car, and the seller shall be responsible for replacement or return. If the family car product meets the conditions for replacement, but the seller does not have the same model of a different brand or a family car product with a configuration not lower than the original car to offer the consumer for replacement, the consumer can choose to return the car, and the seller shall be responsible for returning the car to the consumer. 2. If the repair exceeds 5 days, the owner has the right to use a spare car: During the warranty period, if the family car product has quality problems, the consumer can have it repaired for free by the repairer with the three guarantees certificate, including labor and material costs.
Was this review help?
20
5
Share
VivienneFitz
08/15/25 7:10am
As an average car owner, I know it's crucial to understand the scope of the new car three-guarantee policy, which boils down to three parts: repair, replacement, and refund. The repair guarantee covers the first 2 years after purchase or within 50,000 kilometers driven—if the engine fails or minor issues arise, you can get it fixed for free at the 4S store without paying out of pocket. For replacement, if the same problem persists after five repair attempts or if the car remains inoperative for over 35 days, the manufacturer should provide a new replacement. Refunds are rarer and apply only to critical failures like a transmission breakdown that poses major safety risks. My advice is to drive the car frequently after purchase, report issues promptly, and keep all invoices and repair records to avoid disadvantages when asserting your rights. Also, don’t neglect regular maintenance—the three-guarantee policy has time limits, so don’t let it expire and cause frustration.
Was this review help?
16
2
Share
Expand All
More Forum Discussions

How long after the vehicle inspection can it be checked on 12123?

It can be checked on 12123 72 hours after the vehicle inspection. Introduction to vehicle inspection: The traffic police department conducts an annual inspection of the vehicle's condition and performance, also known as the annual inspection. New vehicles are inspected every two years. Contents of the vehicle inspection: Check whether the engine, chassis, body, and auxiliary equipment are clean, complete, and effective, whether the paint surface is uniform and aesthetically pleasing, and whether the main assemblies have been replaced. Verify whether it matches the initial inspection record; Check whether the vehicle's braking performance, steering control, lighting, exhaust, and other safety performance meet the technical requirements for safe operation of motor vehicles; Check whether the vehicle has been modified, remodeled, or transformed, whether the driving license, license plate, and vehicle file records match the current vehicle condition, whether there are any changes, whether approval and modification procedures have been completed, and whether the license plate, driving license, and enlarged license plate markings on the vehicle are damaged, altered, or unclear, and whether they need to be replaced.
8
0
Share

What is the HOLD light?

HOLD light is the gear lock indicator light. When the HOLD light is on, it indicates that the gear is locked in a specific position. When driving uphill or on icy/snowy roads that require low-gear operation, you can activate HOLD to lock the transmission in second gear. The button for this switch is located in the middle of the gear lever. Pressing it again will deactivate the function. Normally, it's not recommended to use this feature as it may harm the transmission. Automatic gear lock is a forced downshift key, used when gears get stuck or during towing. When HOLD is activated, the parking brake system will automatically engage each time the vehicle comes to a complete stop after braking. You'll feel a release of pressure on the brake pedal, at which point you can release the pedal without worrying about the vehicle rolling. Working principle of gear lock indicator light: The transmission control unit uses this sensor to detect the gear selected by the driver and performs corresponding control actions. Relationship between neutral switch and gear position switch: In older vehicles, the P (Park) and N (Neutral) switches were connected in series with the starter motor switch, meaning the engine could only be started in these two positions. In newer vehicles, the control unit identifies the neutral signal first, then decides whether to engage the starter motor.
11
5
Share

What brand is the Rolls-Royce engine?

Rolls-Royce's engine is from the BMW brand. Here is some information about Rolls-Royce: 1. Rolls-Royce is a world-renowned ultra-luxury car manufacturer, founded in the UK by Frederick Henry Royce (Henry Royce) and Charles Stewart Rolls (Charles Rolls). 2. The cars produced by Rolls-Royce are outstanding representatives of top-tier automobiles, renowned globally for their luxury.
1
3
Share

What Causes Engine Shaking When Warm?

Here are the specific reasons for engine shaking during warm idle: 1. Fuel system issues: Typically caused by fuel line blockages leading to poor fuel supply, manifested as engine shaking, unstable idle, or stalling while driving. Fuel pump failure can also cause engine shaking. To diagnose fuel pump problems, disconnect the fuel line and check fuel flow rate and volume. 2. Electrical system issues: Check whether spark plugs are worn, if gaps are uniform, or if gaps have changed. Additionally, malfunctioning distributors can cause engine shaking. 3. Mechanical reasons: Inspect engine operation for abnormal sounds or valve noise. Check belt condition for looseness.
1
3
Share

What Causes Difficulty in Removing the Car Key?

Car key difficulty in removal can be attributed to the following reasons: 1. P gear not properly engaged: When exiting the vehicle, the gear was not shifted to P or the P gear did not fully engage, possibly obstructed by an object, thus failing to trigger the electronic sensor. 2. Steering wheel locked: The steering wheel was not returned to its proper position when parking, causing an abnormal lock. The solution is to insert the key, attempt to turn the steering wheel left and right while twisting the key, which will release the steering wheel lock. 3. Obstruction in the key slot: The solution involves removing the obstruction, starting the car, shifting the gear again to ensure it is fully engaged, after which the key can be removed.
16
1
Share

What are the items for secondary vehicle maintenance?

There are four main items for secondary vehicle maintenance: engine, clutch, tires, and overall vehicle inspection. Below is a detailed introduction to vehicle maintenance: 1. Overview: Vehicle maintenance refers to the preventive work of regularly inspecting, cleaning, replenishing, lubricating, adjusting, or replacing certain parts of the vehicle, also known as vehicle servicing. Currently, vehicle maintenance mainly includes the engine system, transmission system, air conditioning system, cooling system, fuel system, power steering system, etc. 2. Purpose: The goal of vehicle maintenance is to keep the vehicle clean and in good technical condition, eliminate potential hazards, prevent failures, slow down the deterioration process, and extend the service life.
17
4
Share
Cookie
Cookie Settings
© 2025 Servanan International Pte. Ltd.