What is the coverage of the new car three guarantees?
1 Answers
New car three guarantees coverage is as follows: 1. Return or exchange: If the same fault is repaired more than 5 times, the car can be exchanged. Within the three guarantees validity period (the three guarantees validity period is 2 years or 50,000 kilometers, whichever comes first), if the cumulative repair time of the car exceeds 35 days, or the cumulative repairs for the same product quality problem exceed 5 times, the consumer can exchange the car. Within 60 days from the date the seller issues the purchase invoice or within 3,000 kilometers of driving (whichever comes first), if the family car product experiences steering system failure, braking system failure, body cracking, or fuel leakage, the consumer can choose to replace the family car product or return it, and the seller shall be responsible for free replacement or return. Within the three guarantees validity period, if serious safety performance faults have been repaired twice cumulatively and the serious safety performance faults have not been eliminated or new serious safety performance faults occur; if the engine or transmission has been replaced twice cumulatively, or the same major component of the engine or transmission has been replaced twice cumulatively due to quality problems and still cannot be used normally (the replacement counts for the engine, transmission, and their major components are not duplicated); if the same major component of the steering system, braking system, suspension system, front/rear axle, or body has been replaced twice cumulatively due to quality problems and still cannot be used normally, the consumer can choose to replace or return the car, and the seller shall be responsible for replacement or return. If the family car product meets the conditions for replacement, but the seller does not have the same model of a different brand or a family car product with a configuration not lower than the original car to offer the consumer for replacement, the consumer can choose to return the car, and the seller shall be responsible for returning the car to the consumer. 2. If the repair exceeds 5 days, the owner has the right to use a spare car: During the warranty period, if the family car product has quality problems, the consumer can have it repaired for free by the repairer with the three guarantees certificate, including labor and material costs.