What is the compensation standard for wrong fuel refueling at gas stations?
3 Answers
If the gas station's negligence leads to wrong fuel refueling, the gas station should theoretically be responsible for compensating for the losses caused to the vehicle. The losses include the costs of cleaning and replacing vehicle components, as well as operational losses incurred by the vehicle owner. After calculating the relevant losses, a compensation claim can be made to the gas station. Below are the relevant details: 1. Negotiation: If it is the first time that the wrong fuel grade has been added and the vehicle has not been driven after refueling, the issue is not significant. You can negotiate with the gas station and choose to have the fuel pumped out at a repair shop, clean the fuel tank, and then refuel. 2. Impact of wrong fuel refueling: If there was previously some 95-grade fuel left in the tank and 92-grade fuel was mistakenly added, this situation is equivalent to mixing two different grades of fuel. Mixing different grades of gasoline in the short term will not cause significant harm to the vehicle, but long-term mixing of different grades of gasoline will affect the lifespan of the vehicle's ignition system, fuel injectors, and spark plugs.
The compensation standards for wrong fuel refueling at gas stations are actually quite flexible, mainly depending on the actual losses caused. I handled such a dispute before. According to the Consumer Rights Protection Law, the gas station must cover the costs of cleaning the fuel system and replacing damaged parts, such as repairs for fuel injectors or fuel pumps. If it leads to engine failure, the compensation could reach tens of thousands of yuan. Indirect losses can also be claimed, such as taxi fares or lost wages during vehicle repairs, but invoices must be provided as proof. Remember to take photos on-site as evidence. If negotiations fail, directly call 12315 to file a complaint, and market supervision departments will intervene to mediate. Generally, reputable gas stations will voluntarily cover cleaning and repair costs, so don't worry too much but also don't compromise easily.
Having worked at a gas station for many years, if we accidentally fill a car with the wrong fuel, our internal procedure is to first apologize and then handle the damages. For minor cases, we offer free fuel tank and fuel line cleaning, which usually costs less than 2,000 RMB to resolve. In severe cases, such as engine damage, we cover the actual repair costs based on the 4S shop's invoice, and sometimes compensate with free gas cards as consolation. There's no fixed compensation standard, but we refer to repair shop quotes and receipts provided by the car owner, with additional depreciation fees for severe fuel contamination. The boss fears complaints to regulatory authorities the most, so it's crucial for customers to keep receipts and on-site videos. We always strive to ensure customer satisfaction.
