What is the compensation standard for wrong fuel at gas stations?
3 Answers
There is no fixed compensation standard for wrong fuel at gas stations. Specific explanations are as follows: Compensation for wrong fuel at gas stations can be claimed through mutual negotiation between both parties. If negotiation fails, legal action can be taken to claim compensation, or consumers can call the 12315 consumer hotline of the Administration for Industry and Commerce to file a complaint. Relevant information is introduced as follows: 1. According to regulations, the injured party can claim damages: Infringement of property rights that causes damage to the injured party entitles them to claim damages. 2. Consumers have the right to claim compensation in accordance with the law: Consumers who suffer personal or property damage due to purchasing, using goods, or receiving services have the right to claim compensation in accordance with the law.
I work in auto repair and often encounter disputes over wrong fuel being added. The compensation standard mainly depends on the extent of the damage. The gas station must cover all repair costs, including hard expenses like cleaning the fuel tank, fuel system, and replacing damaged parts. The standard is to fully cover the actual costs incurred. With evidence such as surveillance footage or fuel receipts, you can make the station pay. Sometimes, indirect losses like towing fees, lost wages, or even vehicle depreciation are also compensable. The process starts with negotiation; if that fails, you can file a complaint via the 12315 consumer hotline or take legal action. The key is to gather evidence promptly—check the nozzle label to confirm the fuel type after refueling, and immediately take photos and record conversations if issues arise. Prevention is simple: pay attention to the gas station attendant’s operation and choose reputable gas stations for better reliability.
Last weekend, my car was mistakenly filled with diesel instead of the required 92-octane gasoline, nearly causing engine failure. I panicked and immediately confronted the gas station manager. They handled it well, admitting the mistake and arranging a tow truck to a repair shop, covering all costs including system flushing, filter replacement, and labor—totaling around 2,000 RMB. The standard compensation typically covers full repair expenses, sometimes with minor additional compensation to avoid disputes. Remember to keep receipts and take photos of the scene; surveillance footage is even better. If the station refuses responsibility, file a complaint with regulatory authorities. From my experience, most stations prioritize reputation and resolve such issues quickly. For prevention, I always double-check the fuel type on receipts after refueling—this minute-long habit can prevent major headaches.
