What is the Automotive After-Sales Service Process?

[JasonMarie]

Reception service, greeting customers, vehicle inspection, on-site diagnosis, fault confirmation, obtaining and verifying customer and vehicle information. Confirm spare parts availability, estimate spare parts and labor costs, predict completion time, create work order, arrange customer rest area.

[ONaomi]

I've driven several cars, and the after-sales service process is very reliable. First, during the appointment stage, I easily book a time slot using the mobile app. Upon arrival at the dealership, the service advisor warmly greets me and records the vehicle issues and mileage. They conduct a preliminary exterior inspection, and the technician uses a computer to diagnose faults and identify problems. Then, a quote is provided, and repairs only proceed after I sign for approval. During the repair process, I can monitor the progress from the lounge area, which offers free coffee and WiFi. After repairs, there's a strict quality inspection, followed by car washing and a complimentary safety check. Finally, payment can be made via credit card or Alipay, which is very convenient. The entire process is smooth and efficient, making ordinary car owners like me feel at ease without worrying about being scammed. After-sales service is a crucial link in ensuring driving safety, and keeping an eye on dealership promotions can also help save money.

[BrandonFitz]

I frequently handle after-sales services in the workshop, where the process is efficient and well-organized. After a customer makes an appointment and arrives at the shop, we first inspect the vehicle's exterior and register the information. I quickly diagnose issues using an OBD device to scan for fault codes. Once the problem is confirmed, the service advisor provides a quote to the customer. After approval, I proceed with the repairs, strictly adhering to operational standards. Every step is meticulous, whether it's changing the oil or adjusting the brakes, ensuring every component is safe. After the repairs are completed, a quality inspector conducts a recheck, and I assist in testing to ensure everything is correct before handing over the vehicle. The entire process is designed to be compact. I enjoy helping car owners resolve potential hazards, which has reduced the number of repeat repairs.

[OmarMarie]

I've been driving for over a decade, and the after-sales service is straightforward. Book an appointment via phone or APP, choose a time, and upon arrival, the service advisor checks the vehicle's condition and discusses needs. I trust the technicians' professionalism, and the process is transparent with no surprises. Finally, quality inspection, car wash, and payment—key steps like diagnosis and repairs are all efficient.