What is the Automotive After-Sales Service Process?
2 Answers
Reception service, greeting customers, vehicle inspection, on-site diagnosis, fault confirmation, obtaining and verifying customer and vehicle information. Confirm spare parts availability, estimate spare parts and labor costs, predict completion time, create work order, arrange customer rest area.
I've driven several cars, and the after-sales service process is very reliable. First, during the appointment stage, I easily book a time slot using the mobile app. Upon arrival at the dealership, the service advisor warmly greets me and records the vehicle issues and mileage. They conduct a preliminary exterior inspection, and the technician uses a computer to diagnose faults and identify problems. Then, a quote is provided, and repairs only proceed after I sign for approval. During the repair process, I can monitor the progress from the lounge area, which offers free coffee and WiFi. After repairs, there's a strict quality inspection, followed by car washing and a complimentary safety check. Finally, payment can be made via credit card or Alipay, which is very convenient. The entire process is smooth and efficient, making ordinary car owners like me feel at ease without worrying about being scammed. After-sales service is a crucial link in ensuring driving safety, and keeping an eye on dealership promotions can also help save money.
