What is Lexus' Lifetime Maintenance Policy?
3 Answers
Here is a detailed introduction about Lexus: 1. Lexus' free maintenance policy provides consumers with a certain period and mileage of free maintenance, but there is no so-called lifetime free maintenance. Specifically, Lexus offers 6 years or 150,000 kilometers of free maintenance for hybrid vehicle consumers, which includes 15 free maintenance services. For gasoline models, Lexus provides 4 years or 100,000 kilometers of free maintenance, including 10 free maintenance services. 2. Lexus' free maintenance includes basic engine oil, oil filters, air filters, fuel filters, cabin air filters, spark plugs, brake pads, brake discs, wiper blades, brake linings, windshield washer fluid, brake discs, fuel additives, spark plugs, gaskets, etc. Overall, it covers 48 vehicle inspection items, and no labor fees are charged.
I just bought a Lexus a few years ago and find their lifetime maintenance policy quite considerate. It includes free services like oil changes, filter inspections, and routine checks when purchasing the car, saving a significant amount on maintenance costs. The policy covers several years, depending on the model and purchase terms, and is limited to the original owner. From my experience, regularly taking the car to the dealership for service makes it run much smoother, extends its lifespan, and improves safety. However, it's important to note that some items may not be covered, such as tire replacements or accidental damage. It's advisable to clarify the details during each service to maximize the policy benefits and avoid unnecessary expenses. Keeping a maintenance log for daily driving is handy for future reference. Lexus's approach indeed enhances customer loyalty.
As a former auto technician, I often see Lexus owners benefiting from this policy, which mainly includes free basic maintenance services such as oil changes and system inspections, typically covering five to ten years or based on mileage, and is tied to the purchase of a new vehicle. The benefits for owners are obvious—it helps prevent minor issues from worsening, saving both money and hassle. From a repair perspective, the policy only applies to the original purchaser and excludes wear-and-tear part replacements or accident repairs. I recommend following the manual for regular maintenance and not delaying appointments. Compared to other brands, Lexus's plan is more systematic and thoughtful, reducing overall vehicle damage risks.
