What is covered under the sedan three-guarantee policy?
4 Answers
Automobile three-guarantee policy includes that if quality problems occur in vulnerable parts of household automobile products during the warranty period, consumers can choose to replace the vulnerable parts for free. For this purpose, it specifically lists 16 types of vulnerable parts, including tires, bulbs, batteries, wiper blades, spark plugs, four major filters (air, air conditioning, fuel, oil), brake fluid, brake friction pads, remote control batteries, clutch plates, transmission oil, engine oil and coolant, and hydraulic oil. If car owners want to prove whether there are quality problems with the vulnerable parts of the car body, it requires a lot of manpower, material resources, and financial resources to provide evidence and inspection, etc. Many car owners have to give up their rights and pay for the repair and replacement of vulnerable parts themselves. Currently, the new three-guarantee policy requires manufacturers to replace vulnerable parts, and manufacturers should clearly specify the types and warranty period on the three-guarantee certificate. Manufacturers should clearly indicate the types and scope of vulnerable parts.
From the perspective of automotive maintenance, the three-guarantee coverage for passenger vehicles mainly includes three major parts: repair, replacement, and refund. Within two years of purchasing a new car or before driving 50,000 kilometers, if core components such as the engine or transmission develop problems, they can be repaired for free. If the car is repaired more than four times without being fixed, the owner can request a replacement of the same model; if the issue is severe enough to affect safety, a direct refund can also be demanded. In practice, it's essential to keep the invoice and maintenance records properly, otherwise, dealers might refuse to acknowledge the claim. Common mistakes consumers make include modifying the vehicle or failing to perform regular maintenance on time, both of which can void the three-guarantee policy. Therefore, don't slack off on routine maintenance. The essence of the three-guarantee policy is to protect the rights of car buyers and help avoid the hassle of repeatedly visiting repair shops.
As an ordinary car owner, I'd like to share my experience. The three-guarantee policy was quite helpful when I bought my car. In the first two years, my car had brake failure issues, which couldn't be fixed after three repair attempts, and eventually got replaced with a new one. The basic three guarantees for passenger vehicles include: within two years or 50,000 kilometers, major engine or body defects can be repaired for free; if unfixable, you can get a replacement of the same model; refund is available if safety is endangered. Remember to proactively check maintenance records and don't wait until the warranty expires to claim your rights. Also, the three guarantees don't cover man-made damages or normal wear and tear, such as collision damage caused by yourself. Understanding the coverage scope can save you lots of trouble. When encountering issues, promptly contact dealers or consumer associations for solutions.
I pay close attention to consumer rights. The scope of the automobile three-guarantee policy is clear: within two years, if a new car has major defects, it will be repaired for free. Replacement with the same model is applicable only after multiple failed repair attempts. A refund applies to severe malfunctions or safety hazards. Keeping the purchase invoice is crucial for safeguarding rights after buying a car; otherwise, it's easy to be misled. The three-guarantee policy protects us from substandard vehicles, but we must stay vigilant and not let 4S stores delay or evade their responsibilities.
