A courtesy car, often called a loaner car, is a vehicle provided by a dealership or repair shop for your temporary use while your own car is being serviced or repaired. The primary purpose is to minimize disruption to your daily routine by ensuring you have transportation. This service is a standard part of the customer experience at many establishments, particularly those affiliated with major automotive brands.
The typical process involves the service advisor offering you a loaner when you schedule a lengthy repair, such as major engine work, transmission service, or recall-related fixes. These vehicles are usually late-model, well-maintained sedans or SUVs from the dealership's own inventory. To qualify, you generally need to be a licensed driver over a certain age (often 21 or 25) and provide proof of valid insurance. Some dealerships may also require a credit card hold for security, which is released upon the car's undamaged return.
The benefits are clear: you can continue with your work commute, school runs, and errands without the expense of a rental car. It also removes the pressure to rush a complex repair, allowing technicians to perform a thorough job. However, there are limitations. Courtesy cars are intended for local use; long-distance travel may be prohibited. You are responsible for refueling the vehicle and may be charged for any new damage or excessive mileage. This service is often prioritized for customers with newer vehicles or those undergoing warranty-covered repairs. It's always best to ask about loaner car availability when scheduling your service appointment.
| Aspect | Typical Courtesy Car Policy Details |
|---|
| Vehicle Type | Late-model sedan or SUV from the brand's current lineup. |
| Fuel Policy | Provided with a full tank; customer expected to return it full. |
| Insurance | Customer's personal auto insurance is primary; dealership provides secondary coverage. |
| Eligibility Age | Often requires the driver to be 21 or 25 years of age. |
| Mileage Limit | May have a daily limit (e.g., 150 miles); overage fees can apply. |
| Primary Use Case | Major repairs, warranty work, or recalls that take multiple hours or days. |
