What is BYD's iCall Service?
4 Answers
BYD's I-Call service (Information-Call) refers to an information service, primarily providing phone, news, stock, and other services to car owners through the vehicle's infotainment system, aiming to offer information about new services and applications to car owners. The following is an introduction about BYD: 1. BYD's corporate profile: Shenzhen BYD Co., Ltd. is a high-tech private enterprise with three major industrial groups in IT, automobiles, and new energy. It was founded on February 10, 1995, and is headquartered in Shenzhen, Guangdong. 2. BYD's business sectors: The company's business layout covers electronics, automobiles, new energy, and rail transit. The company has been listed on the Hong Kong Stock Exchange and the Shenzhen Stock Exchange.
I once drove a BYD car, and its iCall service is essentially an in-car assistant system. With just a press of a button installed in the car, you can connect to the customer service center. For example, if the car breaks down on the road, pressing the SOS button allows the backend to locate my position and dispatch a rescue team. It can also diagnose vehicle faults and send the issues to my phone as a reminder to get them fixed. When I'm driving in the city and accidentally lock my keys inside, I can use the app to remotely unlock the car, saving the hassle of calling a locksmith. On weekends, when my family and I go on outings and encounter unfamiliar routes, a simple call to iCall provides real-time navigation suggestions, which is quite user-friendly. I think this service combines GPS and mobile data technology, acting like an extra security guard on board, making it both reassuring and effortless to use.
Having driven BYD for several years, the iCall service has given me an incredible sense of security. With elderly family members, I particularly value emergency response capabilities. For instance, in the event of a car accident, simply pressing the red SOS button automatically connects to the service center, which can dispatch an ambulance within 30 seconds. The location tracking is precise, maintaining signal even in underground parking lots. During long-distance trips, I regularly check my vehicle status—iCall's backend monitors critical components like the battery and tires, providing early warnings for potential risks. Once, when I lost control on a rainy day, its timely emergency call helped avert a major incident. I recommend all new drivers try this feature—it's lifesaving, more practical than car insurance, and user-friendly with the button conveniently placed near the steering wheel.
I mainly use BYD's iCall service for daily convenience, without needing too fancy features. When I found my car lights weren't working one morning on my way to work, a quick call to customer service diagnosed it as a fuse issue and taught me how to replace it myself. Forgetting to close the windows after locking the car? Just a tap on the mobile app and they're shut—super convenient. Before it rains, the service even pushes reminders to bring an umbrella. Can't find a gas station on navigation? Just ask and they'll reply with nearby locations. Price-wise, the basic version is free, including emergency calls and simple diagnostics. Paid upgrades offer more options, but the basic features suffice for me. Overall, the experience is quick and user-friendly for average car owners, unlike other systems that are overly complex and hard to understand.
