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What is a reasonable compensation amount for paint defects in a new car?

2 Answers

NolanLee

07/25/25 5:01am

For paint defects in a new car, you can demand a refund plus triple compensation. Below are the specific conditions for the "refund plus triple compensation" policy in the automotive industry: 1. Repair duration: The cumulative repair time exceeds 35 days within the warranty period. 2. Quality issues: Repairs for the same product quality issue exceed five times. 3. Major safety failures: Two repair attempts for major safety failures. 4. Steering or braking system failure: Within 60 days of purchase or 3,000 kilometers driven, if the steering system fails, the braking system fails, the car body cracks (note: the body, not the paint), or there is fuel leakage.

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LaAlan

08/10/25 5:34pm

Last time I bought a new car, only after getting home did I notice a few scratches on the hood and uneven paintwork. I immediately drove back to the 4S dealership to negotiate. They agreed to repaint it for free and gave me a fuel card worth 1,000 yuan, which felt quite reasonable. Paint defects on new cars are usually caused during transport or delivery. Compensation depends on the size and location of the flaw—minor scratches might get you a few hundred yuan or some freebies, while a large dent could warrant several thousand in cash. The key is to take plenty of photos for documentation and not rush into signing the delivery papers. For future reference, when picking up a new car, I recommend thoroughly inspecting the exterior under sunlight to check for any paint irregularities—it can save a lot of hassle. Luckily, I dealt with it promptly; otherwise, it would’ve ruined my mood and delayed my use of the car.

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