What Does the Three Guarantees for Tires Include?
2 Answers
The three guarantees for tires include: repair guarantee, replacement guarantee, and refund guarantee. However, different tire manufacturers may have varying standards and conditions for these guarantees. Repair Guarantee: This means the manufacturer covers the cost of repairs due to quality issues. Quality issues include naturally occurring problems such as cracks, bulges, or exposed wires. Replacement Guarantee: This refers to the manufacturer's responsibility to replace defective products. If the product has severe quality issues that cannot be resolved through repair, the manufacturer will cover all costs of replacement. Refund Guarantee: This means the manufacturer takes responsibility for refunds and all related costs if the customer is dissatisfied with the product quality. If the product has severe quality issues leading to a loss of trust in the manufacturer, the customer can request a full refund. Requirements for Claiming the Three Guarantees: The product must be within the warranty period, i.e., tires produced within the last three years (the production date is embossed on the tire's outer surface). The tires must be genuine products purchased through official channels. Manufacturers are not responsible for quality issues arising from products obtained through non-official channels.
Speaking from my experience as an ordinary car owner, I noticed something wrong just a few months after changing to new tires two years ago – the inner side was wearing out unusually fast. When I consulted the sales store, they explained it fell under the Three Guarantees service: Repair Guarantee means free fixes for manufacturing defects within a specified period; Replacement Guarantee means getting a new tire if the issue can't be repaired; and Refund Guarantee is more thorough, allowing a full refund for serious issues like high risk of tire bursts. The coverage period is generally 6 to 12 months from purchase or within 5,000 kilometers driven. The key point is that it only covers quality issues such as delamination or deformation, not normal wear and tear or collision damage. Back then, I got a new tire replaced quickly without hassle. My advice is to keep the invoice when buying tires and check tire pressure regularly, so any issues can be addressed early.
