What does the emergency road assistance function mean?

[LeAlivia]

Emergency road assistance refers to on-the-spot emergency services provided to vehicle owners experiencing breakdowns, such as minor repairs. It also includes traffic accident assistance, covering medical aid for the injured and traffic management. Jump-start service: When a vehicle cannot start due to insufficient battery power, the assistance center provides jump-start services. Emergency water refill: If a vehicle runs low on coolant while driving, the assistance center offers free water refills. Tire replacement: If a vehicle cannot continue driving due to a flat tire, the assistance center helps replace the tire, but the applicant must provide a functional spare tire. For on-road breakdowns that do not require specialized tools or conditions—only simple part replacements—the assistance center provides on-site emergency repairs, but the cost of replacement parts must be borne by the applicant. Towing service: If a vehicle becomes inoperable due to a malfunction, the assistance center tows it to the repair location specified by the applicant. The towing starting point cannot be a repair facility, and the destination must be a repair shop. Free towing is limited to 100KM; beyond this distance, the applicant must cover the additional costs.

[StLila]

As someone who frequently goes on road trips, I consider the emergency roadside assistance feature like the 120 emergency service for vehicles. Simply put, when your car suddenly breaks down in a remote area, has a flat tire, or is involved in an accident, pressing the red SOS button inside the car will automatically connect you to a rescue center via GPS positioning. The customer service representative will confirm the type of assistance you need during the call and coordinate with nearby tow trucks or repair shops to come to the scene. Last year, when I experienced a dead battery in the mountains, this feature helped me out—it only took half an hour from the call to the mechanic arriving with jumper cables. This function can truly be a lifesaver in critical moments, especially when driving alone in rain or snow. Many new cars come with 1-3 years of free service included.

[McCourtney]

Having driven for fifteen years, what I value most is the safety and security features. Emergency road assistance is like a built-in bodyguard system for the vehicle, typically integrated into the roof control area or below the steering wheel. When activated, it not only connects to a live operator but also simultaneously transmits the vehicle's location, airbag status, and impact data. Once, I saw a neighbor's car get rear-ended on the highway, and the system automatically alerted authorities the moment the airbags deployed. The rescue team can not only dispatch a tow truck but also coordinate medical resources based on the situation. Nowadays, many domestic car models have even expanded this feature to include remote SOS via smartphone, allowing rescue to be triggered even if the driver has left the vehicle.

[VonAndrew]

Last time when I accompanied my friend to pick up the car at the 4S dealership, the salesperson specifically demonstrated this feature. Essentially, it's a 24-hour guardian service enabled by telematics. After activating the button, the vehicle establishes a three-way call via its built-in SIM card connecting the owner, customer service center, and rescue team. I noticed that new energy vehicle models implement this more intelligently - for instance, battery-electric cars will simultaneously display remaining charge levels to facilitate rescue teams bringing appropriate charging equipment. The most practical aspect is the nighttime service. Last month, my cousin had a flat tire while driving home from overtime work. After pressing the button, the customer service representative kept him company throughout the entire call until the tow truck arrived, demonstrating significantly faster response times compared to conventional insurance roadside assistance programs.