What Does the Automobile Three Guarantees Refer To?
1 Answers
Automobile three guarantees is the abbreviation for "guarantee of repair, replacement, and refund." This policy is a commitment by retail businesses to the products they sell and also serves as a protection for consumer rights. Guarantee of repair means that within the "three guarantees" period, any malfunction caused by quality issues of the automobile product will be repaired free of charge after technical appraisal by a "technical service center" or an "authorized service station." Guarantee of replacement means that within the "three guarantees" period, if quality issues arise that cannot be repaired, after appraisal by the "center" or "authorized station," qualified parts or assemblies can be replaced free of charge. Guarantee of refund means that within the "three guarantees" period, if major quality issues occur and the product still fails to meet its main technical performance indicators after the first two measures, the user may submit a written request for a refund. After appraisal and confirmation by the "center," the seller can process the vehicle return by charging a depreciation fee (1 yuan per kilometer for trucks and 1.5 yuan per kilometer for vans) based on the usage time and mileage.