What Does the Automobile Three Guarantees Policy Include?
1 Answers
Automobile Three Guarantees service includes guarantee for repair, replacement, and refund. Below are the specific details of the Three Guarantees service: 1. Guarantee for repair: Within 60 days from the date the seller issues the purchase invoice or within 3,000 kilometers of driving distance, if the family car product experiences steering system failure, braking system failure, body cracking, or fuel leakage, the seller shall be responsible for the repair. 2. Guarantee for replacement: During the validity period of the Three Guarantees for the family car product, if it meets the replacement conditions, the seller shall promptly replace it with a new qualified family car product of the same brand and model for the consumer; if replacing with a different brand but same model family car product, the seller shall promptly replace it with a family car product that is not inferior to the original car configuration. 3. Guarantee for refund: During the validity period of the Three Guarantees for the family car product, if it meets the replacement conditions and the seller cannot provide a same brand and model family car product or a product not inferior to the original car configuration, the consumer may choose a refund, and the seller shall be responsible for the refund.