What Does the Automobile Three Guarantees Policy Cover?
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The automobile three guarantees policy refers to repair, replacement, and refund of automobiles. Below is a detailed introduction to the automobile three guarantees: 1. For household automobiles, within 60 days from the date of purchase invoice or within 3,000 kilometers (whichever comes first), if there are quality issues with the main components of the engine or transmission, the consumer can choose to replace the engine or transmission for free. If the same fault is repaired more than 5 times, the car can be replaced. Within the validity period of the three guarantees (the validity period is 2 years or 50,000 kilometers, whichever comes first), if the cumulative repair time exceeds 35 days, or if the same quality issue leads to more than 5 repairs, the consumer can request a replacement. 2. Within 60 days from the date of purchase invoice or within 3,000 kilometers (whichever comes first), if the car engine is replaced twice and still does not function properly, the consumer can request a refund. During the validity period of the three guarantees, if the vehicle has undergone two repairs for serious safety performance faults and the faults persist or new serious safety performance faults arise; or if the engine or transmission has been replaced twice; or if the same main component of the steering system, braking system, suspension system, front/rear axle, or body has been replaced twice due to quality issues and still cannot function properly, the consumer can request a refund, and the seller shall be responsible for the refund. If the household automobile meets the replacement conditions but the seller does not have the same brand and model product or a product with a configuration not lower than the original car for replacement, the consumer can choose a refund, and the seller shall be responsible for the refund.
