What Does the Automobile Three-Guarantee Policy Include?

[Elaine]

Here is the relevant introduction about the automobile three-guarantee policy: 1. Definition of the automobile three-guarantee policy: The three guarantees for automobiles refer to repair, replacement, and return of automobiles. It is the legal responsibility that sellers should bear for quality problems of household automobile products during the warranty period and the three-guarantee validity period according to the "Regulations on the Responsibility for the Repair, Replacement, and Return of Household Automobile Products". It is a policy announced by the General Administration of Quality Supervision, Inspection and Quarantine on January 15, 2013. 2. Contents of the three guarantees: (1) Repair: If the repair takes more than 5 days, the owner has the right to use a spare car. (2) Replacement: If the same fault is repaired more than 5 times, the car can be replaced. (3) Return: If the engine is replaced twice and still does not function normally, the car can be returned.

[Ruth]

When I bought a new car last year, I encountered engine issues. Fortunately, the Automobile Three Guarantees Law helped me get free repairs several times. It includes three parts: repair, replacement, and refund. Repair means the manufacturer fixes problems during the warranty period; for example, my car had strange noises just days after purchase, and they replaced the parts for free. Replacement applies if repairs don’t work—like if the transmission fails twice and still can’t be fixed, you can get a new car. Refund is for serious defects, such as the engine failing within 60 days, allowing a full refund. This law protects ordinary car owners like me, saving money and hassle. Remember, the warranty period is usually 2 years or 50,000 kilometers—always check the terms when buying a car to avoid being misled.

[LaDavid]

I just got my driver's license and bought my first car, but I'm completely confused about the Three Guarantees Law. I learned from a friend that it includes the rights to repair, replacement, and refund. If there's a problem with a new car, they have to fix it for free; if they can't fix it, they should replace it; and if all else fails, I can return the car for a refund. For example, if major components fail within the first 3,000 kilometers, I can get a replacement. This is very important for beginners like me because I lack experience and might overlook details. If I find any issues after buying the car, I shouldn't panic—just take it to the 4S shop for resolution. The Three Guarantees Law protects my interests.

[DelJourney]

As a father of two, safety and reliability are my top priorities when choosing a car. The Automobile Three Guarantees Law provides repair, replacement, and refund protections: free repairs for issues during the warranty period; car replacement if problems persist after multiple repairs; and refunds in extreme cases. It ensures peace of mind for our travels—for example, defects in the braking system can warrant a refund. I often remind friends to consider this when buying family cars to safeguard their families.