What does it mean when Lian Dong Yun shows 'key not in the car'?
4 Answers
Lian Dong Yun displaying 'key not in the car' indicates a system malfunction, as Lian Dong Yun vehicles are not equipped with physical keys and are operated via an APP. Introduction to Lian Dong Yun: Lian Dong Yun is an internet-based car rental platform offering diversified services including car sharing, lease-to-own, long-term rentals, and short-term self-drive rentals. The vehicle models under Lian Dong Yun include: Kia K2, Nissan Teana, Chevrolet Malibu, Peugeot 3008, Peugeot 301, Lavida, Qoros 3, Passat, Qoros 5 SUV, and Buick GL8. Participating Brands: Lian Dong Yun Shared Car collaborates with several brands: Volkswagen, Qoros, Peugeot, Nissan, Chevrolet, Buick, and Kia. The models selected by Lian Dong Yun, whether in terms of exterior design or interior features, meet the quality standards of high-end shared cars. Particularly, the five-seater models can accommodate multiple passengers, catering to diverse user needs for both short and long-distance travel.
Oh this issue is way too common, I've encountered it three times with LianDongYun. The most frequent case is forgetting to put the physical key back into the card slot. Last time my buddy returned the car but kept the key in his pocket and took it home, causing the next user to see a 'key not in vehicle' message. Secondly, check if the little black box (the internet-connected module) inside the car has a red light on. Once it went offline due to moisture on a rainy day and threw an error. Also remember to force-quit and restart the app – I had to refresh over a dozen times before the Bluetooth key connected once. If all else fails, don't struggle blindly. Just call their 400 customer service to have them reset the vehicle status remotely. Last time the CSR unlocked it for me in two minutes – way more efficient than random troubleshooting.
The core issue is the data desynchronization between the vehicle and the cloud. First, regarding key positioning: Some models of Lian Dong Yun use dual-mode keys, and an error will be triggered if the physical key is not returned to the designated induction area. Secondly, communication interruption occurs when the vehicle's T-BOX device is offline (e.g., no signal in underground parking), preventing the APP from verifying the key status. There are also cases of Bluetooth key connection failure; it is recommended to restart the phone's Bluetooth and log back into the APP. The most troublesome scenario is when the vehicle system freezes, requiring a long press of the SOS button inside the car for 15 seconds to force restart the infotainment system. Remember to take photos of the vehicle's condition before handling to avoid disputes.
Just helped my cousin with this issue yesterday. First step, walk around the car and take a video to prove the key really isn't inside. Second step, open the APP and tap 'Find Car' to make the horn sound - if it works, it means the car's connectivity is normal. Third step, check the key card slot in the glove compartment of the passenger seat; my cousin's key had slipped into a gap. Finally, we found out the previous user didn't turn off the car when returning it, draining the battery and putting the system into sleep mode, causing detection failure. When contacting customer service, remember to provide the license plate number - they can remotely wake up the vehicle. If you're in urgent need, just tap 'Change Car' in the APP instead of waiting around.
