What do 4S stores use to check new car logistics?
2 Answers
4S stores can check vehicle logistics information through the vehicle frame number. The following is an introduction to 4S stores: 1. Introduction: 4S stores, fully known as Automobile Sales Service 4S Stores, are sales stores that integrate automobile sales, maintenance, parts, and information services. They entered China from Europe after 1998. 2. Features: 4S stores are invested and constructed by dealers according to the standards set by automobile manufacturers. The stores have unified designs inside and outside, with huge investments, often amounting to tens of millions, luxurious and grand, with a comfortable environment. They can only sell single-brand cars specially authorized by the manufacturer. 3. Business scope: The 4S store model has developed extremely rapidly in China in recent years. The 4S stores in the automobile industry are a business model launched by automobile manufacturers to meet customers' service needs. The core meaning of 4S stores is 'Automobile Lifetime Service Solution'.
When I first started the job, checking new car logistics was a daily routine. We would log in to the dedicated logistics website provided by the automaker using the 4S store computer and enter the vehicle's VIN number or customer order number. The system would display real-time shipping status, such as the progress from the factory to the transit warehouse and then to the dealership. Sometimes, we could also check via a mobile app, which was convenient and fast. I remember always verifying the estimated transit time during each query to avoid delays affecting delivery schedules. We checked at least twice a week, and if there were weather-related or traffic delays, we would contact the logistics company in advance to verify and adjust the plan. Before the new car arrived at the dealership, we had to prepare documents, clean the vehicle, and schedule a delivery specialist. Logistics tracking ensured everything was seamless, improving the customer's pickup experience. Using these tools made the job much more efficient and helped reduce customer complaints.
