What compensation can be claimed for new car repairs?
2 Answers
When repairing a vehicle during the warranty period, if the repair time exceeds 5 days, compensation can be requested. Users have the right to request a loaner car or reasonable transportation compensation fees. Relevant details are as follows: 1. Warranty Period: The warranty period refers to the duration during which product damage repairs are covered. If the product provided by the seller does not meet requirements, the seller is obligated to provide free repairs during the warranty period. Generally, the 5-year or 100,000-kilometer warranty mainly covers core components of the car, such as the engine, transmission, drivetrain, and chassis. These components have a low probability of failure and high repair costs, so issues with these core parts are rare within 5 years. For wear-and-tear parts like tires, rims, headlights, and brakes, the dealer usually provides a warranty of only 3-6 months or 5,000 kilometers. 2. Repair Costs: During the car's warranty period, as long as the fault or part damage occurs under normal usage conditions, the manufacturer will provide free repairs or replacement of corresponding parts. If a new car owner fails to perform regular maintenance at the designated 4S shop or manufacturer-authorized service station within the specified mileage, even if the car is still under warranty, the owner will have to pay certain repair costs if issues arise.
I just bought a new car and it's already in the repair shop, which is really disappointing. When facing such issues, you can definitely request compensation from the 4S store. The most common compensations include free repair services, so you don’t have to pay out of pocket when they fix the car; you can also ask for free maintenance services, such as an oil change or filter replacement. If the repair takes a long time, you should demand a rental car subsidy, either by reimbursing your taxi fares or providing a replacement vehicle, so your daily commute isn’t disrupted. A new car breaking down suggests potential quality issues, so extending the warranty period is also a good idea to cover future problems. Additionally, keep all repair receipts and negotiate directly with the sales manager. If that doesn’t work, call the manufacturer’s complaint hotline to share your experience. Remember, don’t hesitate to speak up—it can save you money and make life easier.
