What Are the Three Guarantees When Buying a Car?
2 Answers
Three guarantees refer to guarantee for repair, replacement, and refund. 1. Guarantee for repair: During the 'three guarantees' period, any malfunction caused by the quality of the car product will be repaired free of charge after technical appraisal by the 'Technical Service Center' or 'Authorized Maintenance Station'. 2. Guarantee for replacement: During the 'three guarantees' period, if there is a quality issue that cannot be repaired, after appraisal by the 'Center' or 'Authorized Station', qualified parts or assemblies can be replaced free of charge. 3. Guarantee for refund: During the 'three guarantees' period, if a major quality issue occurs and the product still fails to meet the main technical performance indicators after the first two treatments, the user may submit a written request for a refund. After appraisal and confirmation by the 'Center', the dealer can process the car return after collecting depreciation fees based on the usage time and mileage.
The three guarantees for car purchases are actually quite straightforward: repair, replacement, and refund. When I bought my car last time, the salesperson repeatedly emphasized this: if there are quality issues with the new car, within two years or 50,000 kilometers (whichever comes first), you should promptly contact the dealership. They are responsible for repairs first; if the problem isn't fixed, they'll replace the car, and if replacement isn't possible, you can get a refund. The key is to keep the invoice and maintenance records properly, otherwise, they might not acknowledge the issue when it arises. I remember my neighbor's car had engine trouble just six months after purchase, but it was promptly repaired at the dealership, which was a relief. Also, always stay updated on policy changes to avoid missing the warranty period.
