What are the Three Guarantees Regulations for Transmissions?
4 Answers
Transmission Three Guarantees Regulations: Within 60 days from the date the seller issues the purchase invoice or within 3,000 kilometers of driving distance, if major components of the transmission have quality issues, the consumer can choose to replace the transmission free of charge. Article 20 stipulates: Within the Three Guarantees period for household automobiles, if the conditions for replacement or return are met, the consumer can request replacement or return from the seller with the Three Guarantees certificate and purchase invoice. If the household automobile experiences steering system failure, brake system failure, body cracking, or fuel leakage, and the consumer chooses to replace or return the vehicle, the seller shall be responsible for free replacement or return. During the Three Guarantees period for household automobiles, if any of the following situations occur and the consumer chooses to request replacement or return, the seller shall be responsible for replacement or return: If the vehicle has undergone two repairs for serious safety performance failures, and the failures have not been resolved or new serious safety performance failures occur; if the engine or transmission has been replaced twice, or the same major component of the engine or transmission has been replaced twice due to quality issues, and still cannot function normally; if the same major component of the steering system, brake system, suspension system, front/rear axle, or body has been replaced twice due to quality issues, and still cannot function normally.
As an average car owner, I remember the most concerning aspect when buying a car was the three-guarantee policy for the transmission. Simply put, the three guarantees refer to repair, replacement, and refund. The transmission, being the heart of the car, can be a real headache if it malfunctions. Typically, new cars come with a warranty of 3 years or 60,000 kilometers, whichever comes first. If there are quality issues, such as gear shifting problems or unusual noises, the 4S shop must repair it for free. If the problem persists after two repairs, you can request a new transmission; in severe cases, you might even be able to return the car. I've personally seen a friend's car with a leaking transmission that ended up getting a brand-new replacement, and the process went smoothly. Regular driving habits like avoiding slamming the accelerator and maintaining the transmission fluid can help prevent issues. Before buying a car, don't just focus on the price—make sure to clarify the details of the three-guarantee policy for peace of mind, as it affects both driving safety and your wallet.
Having worked in auto repair for many years, I've handled numerous transmission warranty claims. According to national regulations, we must provide free repairs for transmission failures during the warranty period. Common issues like rough shifting or oil leaks are all covered under warranty. Owners just need to bring their purchase invoice and warranty manual for us to conduct quick inspections. For unfixable problems or recurring issues, manufacturers may approve replacement parts. I recommend getting repairs promptly when abnormalities are detected - don't wait until the warranty expires. Driving habits also matter, such as avoiding frequent start-stop cycles in traffic jams. With proper maintenance, transmission lifespan can be significantly extended, reducing future headaches.
As an automotive rights advocate, I emphasize the importance of strict adherence to transmission warranty regulations. China's 'Automobile Three Guarantees Law' ensures free repair rights for major components, with transmissions typically covered for 3 years or 60,000 kilometers. When quality issues persist after repair attempts, consumers have the right to demand replacement or refund. Keeping detailed maintenance records and directly contacting merchants or filing complaints via 12315 are the most effective approaches.
