What are the steps to query ETC toll records?

2 Answers
NolanDella
07/29/25 4:32am
Steps to query ETC toll records: 1. Search for the official XXETC WeChat account (such as Zhejiang ETC, Shanghai ETC, etc.) and follow it; 2. After entering the official account, click to bind the user account, enter the username (the username registered when applying for ETC service), ID number, and then click to bind the ETC card account, entering the ETC card number, license plate number, and other relevant information; 3. Return to the homepage, click on My Services to query the monthly bill, and you can see the ETC toll records for the current month. Additionally, it provides ETC recharge records and toll details. ETC stands for Electronic Toll Collection system, which refers to automatic toll collection on highways or bridges. This system requires the installation of an onboard unit containing vehicle information on the vehicle.
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DelBenjamin
08/12/25 8:14am
As a long-time ETC user, I can share some tips for checking records. First, download the official APP linked to your ETC, like a WeChat mini-program or dedicated application. After logging in with your license plate number and OBU device ID, you can view all passing timestamps, toll amounts, and toll station information. If you can't recall the details, the APP allows filtering by date, which is super convenient. I recommend checking monthly to avoid billing errors, such as overcharges or missed records. If you spot issues, file a complaint directly in the APP or take screenshots—customer service responds quite quickly. Also, set up automatic push notifications to receive instant alerts after each pass, saving you a lot of hassle. Remember to link your bank card or WeChat to ensure sufficient balance. This habit has helped me avoid several misunderstandings and is especially useful for tracking fee details during long trips.
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