What are the steps in the car service process?
1 Answers
Understand the customer's concerns, inquire about the purpose of their visit, and carefully listen to their requirements and descriptions of vehicle issues. Communicate the delivery time requirements and other necessary considerations to the workshop supervisor. Then proceed with the repair work and perform vehicle cleaning. Ensure that all written records of the maintenance and repair tasks requested by the customer are completed and signed by the quality inspector. Notify the customer and schedule the vehicle handover. Call the customer to inquire if any issues have arisen and whether they are satisfied with the service.