What are the steps for a non-liable party to get their car repaired at a 4S shop?
2 Answers
File a report promptly. After filing the report, the insurance company will send someone to the scene to inspect and determine if it falls within the insurance coverage. If the vehicle damage is significant, go to the assessment center for damage evaluation. Submit the claim documents. After submitting the required documents, the insurance company will process the claim according to their procedures.
I still remember that accident clearly. The other party was fully at fault, so I immediately called the police and waited for them to arrive and issue the accident liability certificate. Then I contacted my insurance company to report the situation, as the at-fault party would cover the compensation. Choosing a 4S shop for repairs was quite convenient—I directly scheduled a weekend appointment to avoid long queues. At the shop, I showed the accident proof to the front desk, and they drove the car into the workshop for damage assessment. The technician inspected it and provided a detailed list, including sheet metal work and painting, all using genuine parts, which reassured me about the quality and after-sales service. During the repair period, I called weekly for updates, and it took about a week and a half. When picking up the car, I personally inspected it to confirm everything was restored, and I also received a detailed invoice to submit to the insurance company for reimbursement. The whole process was smooth, hassle-free, and professional.
