What are the standards for vehicle return, refund, and compensation?
3 Answers
The standards for vehicle return, refund, and compensation stipulate that consumers should pay reasonable usage compensation for the use of household automotive products when replacing or returning the vehicle according to regulations, except when the seller is required to provide free replacement or return under these provisions. Method for calculating compensation fees: The formula for reasonable usage compensation is: {[Vehicle price (yuan) X Mileage driven (km)]/1000} X n. The usage compensation coefficient n is determined by the manufacturer based on factors such as the duration and condition of use of the household automotive product, ranging between 0.5% and 0.8%, and must be clearly stated in the three-guarantee certificate. Three-guarantee law provisions: When a vehicle experiences issues with major (critical) components such as the transmission or engine due to inherent defects, and after consultation between the dealership and manufacturer, it is determined that the product's functionality and usage conditions cannot be met, the consumer may request repair, return, or compensation.
I'm a regular at the auto repair shop, and Old Zhang often comes in for car repairs. The criteria for returning a car and getting a refund or compensation mainly depend on the new car's three-guarantee policy. Simply put, within 60 days of buying the car or after driving 3,000 kilometers, if major components like the engine, brakes, or transmission fail and can't be repaired, you can request a return. When returning the car, the dealer must refund the full amount and compensate for losses, such as repair costs, towing fees, and even lost wages. The process starts by contacting the place where you bought the car—they will usually inspect and confirm the issue. If they don’t cooperate, don’t hesitate to file a complaint by calling 12315 or seek help from consumer associations. I recommend keeping records of every maintenance session to make it easier to protect your rights. Additionally, the standards for returning used cars are lower, depending on the warranty period and type of fault agreed upon in the contract. Remember to act quickly—don’t delay, as preserving evidence is crucial. Most car owners I’ve seen can resolve these issues, but they need to stay proactive.
I've been in car sales for five years and have handled quite a few vehicle returns and refunds. The standards are clear: within the first 60 days or 3,000 kilometers of the new car's three-guarantee period, if major issues like engine failure or safety defects occur, you can apply for a return and refund. The key is to verify whether the fault is genuine. Compensation includes a full refund and covers indirect losses such as temporary car rental fees, but requires invoice proof. The process is straightforward: first, file a written complaint. The dealer is obligated to respond within three days. If unresolved, proceed to three-guarantee arbitration. Keep the vehicle in its original condition and avoid unauthorized repairs. Consumers can generally resolve these issues—don't be afraid of the hassle. Regular maintenance on time helps reduce disputes.
