What are the standards for vehicle return, refund, and compensation?
1 Answers
The standards for vehicle return, refund, and compensation stipulate that consumers should pay reasonable usage compensation for the use of household automotive products when replacing or returning the vehicle according to regulations, except when the seller is required to provide free replacement or return under these provisions. Method for calculating compensation fees: The formula for reasonable usage compensation is: {[Vehicle price (yuan) X Mileage driven (km)]/1000} X n. The usage compensation coefficient n is determined by the manufacturer based on factors such as the duration and condition of use of the household automotive product, ranging between 0.5% and 0.8%, and must be clearly stated in the three-guarantee certificate. Three-guarantee law provisions: When a vehicle experiences issues with major (critical) components such as the transmission or engine due to inherent defects, and after consultation between the dealership and manufacturer, it is determined that the product's functionality and usage conditions cannot be met, the consumer may request repair, return, or compensation.