What are the standards for vehicle return, refund, and compensation?

1 Answers
VivienneFitz
07/30/25 12:55am
The standards for vehicle return, refund, and compensation stipulate that consumers should pay reasonable usage compensation for the use of household automotive products when replacing or returning the vehicle according to regulations, except when the seller is required to provide free replacement or return under these provisions. Method for calculating compensation fees: The formula for reasonable usage compensation is: {[Vehicle price (yuan) X Mileage driven (km)]/1000} X n. The usage compensation coefficient n is determined by the manufacturer based on factors such as the duration and condition of use of the household automotive product, ranging between 0.5% and 0.8%, and must be clearly stated in the three-guarantee certificate. Three-guarantee law provisions: When a vehicle experiences issues with major (critical) components such as the transmission or engine due to inherent defects, and after consultation between the dealership and manufacturer, it is determined that the product's functionality and usage conditions cannot be met, the consumer may request repair, return, or compensation.
Was this review help?
20
3
Share
More Forum Discussions

What are the pros and cons of cruise control?

The benefits of cruise control: 1. When driving on highways or long-distance routes, activating cruise control can reduce the driver's workload, allowing them to get adequate rest; 2. On highways or long-distance routes, using cruise control can minimize unnecessary speed changes, leading to fuel savings. The drawbacks of cruise control: 1. The cruise control system may malfunction, which can be extremely dangerous if it occurs at high speeds; 2. Cruise control is only suitable for highways or long-distance routes with light traffic and cannot be used on roads with more complex conditions.
20
2
Share

What does the traffic violation code 13440 mean?

Violation code 13440 means: Motor vehicle violates prohibition sign instructions. According to the relevant provisions of the Road Traffic Safety Law of the People's Republic of China, the penalty includes: 3 demerit points; fine amount: 100 yuan; other penalties: none. Traffic violation codes consist of four to five digits, categorized according to the principles of the traffic law. The sequence from left to right is: the first digit represents the behavior classification code, the second digit represents the demerit point classification code, the third and fourth digits are sequential numbers, and the fifth digit indicates the item number under that classification. First digit: Behavior classification code, indicating the category of the violation under the Road Traffic Law; Second digit: Demerit point classification code, indicating the classification of demerit points for the traffic violation; Third, fourth, and fifth digits: Sequential code, indicating the order of the violation within the same behavior classification. For example: 13035—"1" indicates a motor vehicle behavior, the second digit "3" indicates 3 demerit points, and "035" indicates the fifth item under the third category of 3-point violations. Explanation of behavior classification codes: Codes starting with 1 indicate motor vehicle violations, e.g., 1003; Codes starting with 2 indicate non-motor vehicle violations, e.g., 2002; Codes starting with 3 indicate pedestrian or passenger violations, e.g., 3030; Codes starting with 4 indicate highway violations, e.g., 4002; Codes starting with 5 indicate other regulations, e.g., 5005; Codes starting with 7 indicate implementation rules of provinces, autonomous regions, or municipalities, e.g., 7008; Codes starting with 8 indicate local regulations of cities (regions, autonomous prefectures, or leagues), e.g., 8606. There are four common methods to check motor vehicle violations: Visit the office halls of traffic branches in various districts and counties to query through touch terminals; Log in to the external service websites of the Public Security Traffic Management Bureau of each city, find the vehicle violation query section, enter the license plate number and engine number, and click to query; Call the hotline (area code + 114) to inquire; Use the Traffic Management 12123 app (V2.8.1B437 for iOS 15+ or V2.8.1B274 for Android 12+) to query. Violations involving motor vehicles disobeying prohibition signs can be handled through the Traffic Management 12123 app. After logging in, enter the violation processing workflow, complete the process, and make the payment.
16
1
Share

What are the latest policies for Beijing's license plate lottery eligibility?

Beijing's latest license plate lottery eligibility policies: 1. Introduce family-based lottery applications for car-free households, allowing families with no current license plate holders to apply as a unit to increase their chances of winning; 2. Spouses, children, and both parents can jointly apply for a license plate quota; 3. Plans to eliminate the time limit for reapplying for a new quota, preparing to remove the 12-month waiting period for license plate renewal; 4. Beijing intends to limit individuals to holding only one license plate quota. The Beijing license plate lottery is a measure implemented by the city to allocate vehicle quotas through a random draw, conducted every two months on the 26th of even-numbered months. This initiative follows the principles of 'transparency, fairness, and impartiality,' distributing passenger car allocation quotas free of charge to eligible enterprises, institutions, social organizations, and individuals via lottery.
20
0
Share

What are the precautions for helping others deduct points in 2020?

2020 precautions for helping others deduct points: One vehicle can only be bound to 3 driver's licenses, and one driver's license can also only be bound to 3 vehicles. To help others deduct points via mobile phone, you can log in to the 12123 APP, click to enter the personal center, click on the driver's license, enter the specific information of the bound driver's license, and after binding, you can help others handle point deductions. One vehicle can only use three driver's licenses for point deduction, and the ID card of the person caught must be presented during the deduction process. If caught helping others deduct points, first-time offenders will have their driver's license suspended for 6 months and be fined according to the law. For second-time offenders, fines will be imposed, and they may also be detained for 15 days and have their driver's license revoked, with no reapplication allowed within 5 years. For cases involving the theft or use of others' motor vehicle driver's licenses, or selling points, once discovered, offenders should be detained for up to 10 days and fined. In severe cases, criminal liability may also be involved.
19
4
Share

Is It No Longer Necessary to Display the Insurance Sticker?

Whether the insurance sticker needs to be displayed depends on the situation. In cities where electronic insurance policies have been implemented, it is not required. However, in areas where this policy has not been implemented, the sticker still needs to be displayed. Motor vehicle insurance, also known as auto insurance (referred to as car insurance), is a type of commercial insurance that covers liability for personal injury or property damage caused by natural disasters or accidents involving motor vehicles. The vehicle inspection sticker, compulsory insurance sticker, and environmental inspection sticker were all mandatory in the past and had to be neatly displayed on the front windshield. After the new regulations were introduced, the environmental inspection sticker has been abolished, and only the vehicle inspection sticker and compulsory insurance sticker need to be displayed.
8
1
Share

What are the penalties for not wearing a seat belt in 2020?

Penalties for not wearing a seat belt in 2020: 1. When driving on urban expressways, if the driver does not use the seat belt as required, a fine will be imposed and 2 points will be deducted; 2. When driving on roads other than highways or urban expressways, if the driver does not use the seat belt as required, a fine will be imposed, but no points will be deducted; 3. When driving on highways, if the driver does not use the seat belt as required, a fine will be imposed and 2 points will be deducted; 4. When a vehicle is traveling on a highway, if a passenger does not wear a seat belt as required, a fine will be imposed; 5. When driving a motor vehicle on urban roads with a speed limit of less than 50 km/h, if a passenger does not use the seat belt as required and corrects it immediately after being pointed out, an oral warning will be issued; 6. According to Order No. 123, if the driver does not wear a seat belt as required when driving on highways or urban expressways, 2 points will be deducted for each violation.
15
2
Share
Cookie
Cookie Settings
© 2025 Servanan International Pte. Ltd.