What are the standards for returning or exchanging a new car?
2 Answers
The standards for returning or exchanging a new car are: 1. Within sixty days of purchasing the new car or within a driving distance of 3,000 kilometers, if the new car experiences steering system failure, braking system failure, body cracking, or fuel leakage while driving, you can apply to the 4S store for a return or exchange; 2. If the new car has two serious safety performance failures that have not been resolved; 3. If the fault persists after being addressed by the 4S store or manufacturer, and remains unresolved for more than twenty days. According to national regulations, if consumers request a return or exchange due to quality issues within the specified period, the car dealer or manufacturer must unconditionally comply. The refund must be processed promptly for returned cars. If the dealer or manufacturer violates these regulations, consumers can directly report the situation to the Consumer Association.
Last year, when I bought a car, I encountered transmission oil leakage and specifically researched the return and exchange policies. According to the national three-guarantee law, within 60 days of purchasing a new car or within 3,000 kilometers driven (whichever comes first), if major quality issues such as brake failure, steering system malfunction, or engine block cracks occur, you can request a return. For other faults, as long as they remain unresolved after four repair attempts or if the cumulative repair time exceeds 30 days, you can also request a return or exchange. However, it's important to note that a returned car will be subject to depreciation fees—driving 10,000 kilometers typically deducts about 5% of the total price. My advice is to conduct a full vehicle inspection upon delivery and request an exchange on the spot if any issues are found—it’s the easiest way to handle it.
