What are the standards for returning a car at a 4S store?

[VanSpencer]

Each brand manufacturer has different regulations for returning a car, and the car can only be returned if it meets the specified conditions. If a serious malfunction occurs shortly after purchasing the car, you can apply for a return. Below is an introduction to the three guarantees policy: 1. Introduction: The automobile three guarantees policy is a retail commercial enterprise's commitment to "repair, replace, or return" the sold products. It refers to a credit guarantee method adopted by the seller for the items purchased by the buyer within a certain period after the product enters the consumer market. 2. Definition: Vehicles purchased before the implementation of the three guarantees policy (i.e., before the official implementation on October 1, 2013) cannot claim corresponding rights under the terms of the three guarantees policy. Therefore, it is recommended that consumers who wish to enjoy the protection of the three guarantees policy purchase the corresponding vehicles after the implementation of the policy to obtain the related rights. 3. Content: If the car is replaced, returned, or repaired for more than 5 days, the owner has the right to use a spare car.

[Caroline]

I heard from a friend that the car return standards at 4S shops mainly depend on the three-guarantee policy. If major quality issues are found after purchasing a car, such as repeated failures in the engine or transmission that can't be fixed, you can request a return. Last year, I bought a car that developed abnormal noises in the chassis within less than two months of driving. It was sent for repairs three times but the problem persisted. Eventually, the 4S shop confirmed it was a factory defect and processed a full refund. The whole process took some time—I had to provide repair records and complaint proofs—but I got a full refund in the end. My advice is to choose a reliable brand when buying a car, not just for the discounts. Test drive multiple times to ensure everything is fine to avoid hassle later. Also, the first few months after buying a new car are critical. If there are issues, report them early and don’t delay. If negotiations fail, seeking help from consumer associations or the manufacturer can also be effective.

[OAugust]

Regarding the issue of returning a car at a 4S dealership, I understand that if the vehicle has a critical defect during the warranty period, such as brake system failure or recurring electrical issues that cannot be fixed, they are generally required to handle the return or exchange according to industry standards. Typically, the 'Three Guarantees' policy must be met—within 60 days of purchase, if a key component fails, you can directly request a replacement. Beyond this period, the vehicle must have undergone at least three unsuccessful repair attempts. As a buyer, it's crucial to keep all repair receipts and communication records, and seek professional evaluation reports when necessary. Don’t rely on verbal promises; always insist on a written agreement to protect your rights. Before purchasing, it’s advisable to research the model’s reputation and avoid niche brands. During delivery, inspect the car thoroughly, including the chassis and engine, to prevent future troubles.

[Beth]

The standard for returning a car at a 4S store is generally when the vehicle has serious defects that cannot be resolved after multiple repairs. Customers can apply for a refund based on the Three Guarantees Law. For example, if the engine oil leak recurs after three repairs or if there is a malfunction with the airbags, the car can be directly returned for a refund. The process involves first negotiating with the 4S store and providing repair evidence. If that doesn't work, file a complaint with the Consumer Association. As a consumer, pay attention to abnormal noises and electronic systems after purchasing a car to identify issues early and save time costs.

[IsabellaLynn]

I think returning a car is not something to be taken lightly. The standard at 4S shops is usually that quality issues repeatedly remain unresolved before a return can be processed. However, in practice, there can be disputes over depreciation fees. I know someone who bought an SUV and returned it due to ineffective repairs for a steering gear fault, but they were charged a small wear-and-tear fee. Therefore, it's crucial to clarify the terms beforehand and not be vague when signing the contract. Additionally, from an economic perspective, returning a car means losing time and energy. It's best to thoroughly check reputation reports when buying a car, take longer test drives to ensure there are no hidden issues, and make full use of the free maintenance in the first year of a new car to avoid major pitfalls.