What are the standards for returning a car at a 4S store?
2 Answers
Each brand manufacturer has different regulations for returning a car, and the car can only be returned if it meets the specified conditions. If a serious malfunction occurs shortly after purchasing the car, you can apply for a return. Below is an introduction to the three guarantees policy: 1. Introduction: The automobile three guarantees policy is a retail commercial enterprise's commitment to "repair, replace, or return" the sold products. It refers to a credit guarantee method adopted by the seller for the items purchased by the buyer within a certain period after the product enters the consumer market. 2. Definition: Vehicles purchased before the implementation of the three guarantees policy (i.e., before the official implementation on October 1, 2013) cannot claim corresponding rights under the terms of the three guarantees policy. Therefore, it is recommended that consumers who wish to enjoy the protection of the three guarantees policy purchase the corresponding vehicles after the implementation of the policy to obtain the related rights. 3. Content: If the car is replaced, returned, or repaired for more than 5 days, the owner has the right to use a spare car.
I heard from a friend that the car return standards at 4S shops mainly depend on the three-guarantee policy. If major quality issues are found after purchasing a car, such as repeated failures in the engine or transmission that can't be fixed, you can request a return. Last year, I bought a car that developed abnormal noises in the chassis within less than two months of driving. It was sent for repairs three times but the problem persisted. Eventually, the 4S shop confirmed it was a factory defect and processed a full refund. The whole process took some time—I had to provide repair records and complaint proofs—but I got a full refund in the end. My advice is to choose a reliable brand when buying a car, not just for the discounts. Test drive multiple times to ensure everything is fine to avoid hassle later. Also, the first few months after buying a new car are critical. If there are issues, report them early and don’t delay. If negotiations fail, seeking help from consumer associations or the manufacturer can also be effective.
