What are the specific standards for vehicle return or exchange during the warranty period?
3 Answers
During the warranty period, the standards for returning or exchanging a vehicle are that if the engine has been replaced twice within 60 days or 3,000 kilometers of driving and still cannot function properly, or if there are severe transmission system failures, the vehicle can be returned or exchanged. Below are the specific details of the warranty services: Repair Warranty: Within 60 days from the date the seller issues the purchase invoice or within 3,000 kilometers of driving, if the household vehicle experiences steering system failure, brake system failure, body cracking, or fuel leakage, the seller is responsible for repairs. Exchange Warranty: During the warranty period of the household vehicle, if the conditions for exchange are met, the seller must promptly provide the consumer with a new, qualified household vehicle of the same brand and model. If exchanging for a different brand but the same model, the seller must provide a household vehicle with specifications not lower than the original vehicle. Return Warranty: During the warranty period of the household vehicle, if the conditions for exchange are met but the seller does not have a household vehicle of the same brand and model or one with specifications not lower than the original vehicle to offer, the consumer may choose to return the vehicle, and the seller is responsible for processing the return.
During the warranty period, the criteria for returning or exchanging a vehicle mainly apply when the quality issues are severe enough to affect safety or cannot be repaired. Typically, within the first 60 days of purchase or within 3,000 kilometers driven, if critical components such as the engine, brakes, or steering system completely fail, the manufacturer is obligated to provide a refund or replacement. If the vehicle has been repaired three times without resolution, you can also claim a return or exchange. From my friend's car-buying experience, for instance, a transmission failure causing frequent stalling led to an immediate replacement by the dealer. The entire process requires keeping maintenance records and receipts to avoid delays. It's advisable to have any abnormalities checked early at authorized service points, as delaying car issues increases risks—early resolution saves a lot of hassle. The warranty policy protects consumer rights, but claims must be made through official channels; avoid handling matters privately.
Having run an auto repair shop for years, I often encounter customers inquiring about the three-guarantee return/exchange policy. The standard is that the vehicle must have a major defect that cannot be repaired within the warranty period to qualify for return, such as steering, braking, or body cracking issues. If the problem persists after five repair attempts, it meets the criteria. In terms of time, the first 60 days or 3,000 kilometers are the easiest period to process claims; beyond that, the vehicle must also meet national safety standards. In practice, owners must first attempt repairs, keep all invoices, and then file a complaint with the manufacturer. If the shop delays, consumer associations can intervene to assist. Regularly monitoring your vehicle's condition—like checking the chassis monthly for unusual noises—can prevent minor issues from escalating and avoid the hassle of returns/exchanges. The core purpose of the three-guarantee policy is to ensure safe driving, so never trust unofficial channels.
