What are the specific standards for vehicle return or exchange during the warranty period?
1 Answers
During the warranty period, the standards for returning or exchanging a vehicle are that if the engine has been replaced twice within 60 days or 3,000 kilometers of driving and still cannot function properly, or if there are severe transmission system failures, the vehicle can be returned or exchanged. Below are the specific details of the warranty services: Repair Warranty: Within 60 days from the date the seller issues the purchase invoice or within 3,000 kilometers of driving, if the household vehicle experiences steering system failure, brake system failure, body cracking, or fuel leakage, the seller is responsible for repairs. Exchange Warranty: During the warranty period of the household vehicle, if the conditions for exchange are met, the seller must promptly provide the consumer with a new, qualified household vehicle of the same brand and model. If exchanging for a different brand but the same model, the seller must provide a household vehicle with specifications not lower than the original vehicle. Return Warranty: During the warranty period of the household vehicle, if the conditions for exchange are met but the seller does not have a household vehicle of the same brand and model or one with specifications not lower than the original vehicle to offer, the consumer may choose to return the vehicle, and the seller is responsible for processing the return.
