What are the specific standards for vehicle return or exchange during the three-guarantee period?
1 Answers
During the three-guarantee period, the standard for returning or exchanging a vehicle is that the engine has been replaced twice within 60 days or 3,000 kilometers of driving and still cannot function properly, or there are severe transmission system failures. Below are the details of the three-guarantee services: 1. Repair Guarantee: Within 60 days from the date the seller issues the purchase invoice or within 3,000 kilometers of driving, if the family car product experiences steering system failure, braking system failure, body cracking, or fuel leakage, the seller is responsible for repairs. 2. Replacement Guarantee: During the three-guarantee validity period, if the conditions for replacement are met, the seller must promptly provide the consumer with a new qualified family car product of the same brand and model; if replacing with a different brand but same model, the seller must provide a family car product with a configuration not lower than the original. 3. Return Guarantee: During the three-guarantee validity period, if the conditions for replacement are met but the seller does not have a family car product of the same brand and model or one with a configuration not lower than the original for exchange, the consumer may choose to return the vehicle, and the seller is responsible for processing the return.
