What are the regulations of the new automotive three-guarantee policy?
1 Answers
Automotive three-guarantee regulations are as follows: 1. Vehicle replacement: If the same fault is repaired more than 5 times, the vehicle can be replaced. Within the three-guarantee validity period (the three-guarantee validity period is 2 years or 50,000 kilometers, whichever comes first), if the cumulative repair time exceeds 35 days, or if the same product quality issue leads to more than 5 repairs, the consumer can request a replacement. This applies within 60 days from the date the seller issues the purchase invoice or within 3,000 kilometers of driving (whichever comes first). 2. Vehicle return: If the engine is replaced twice and still does not function properly, the vehicle can be returned. Within the three-guarantee validity period, if there have been two repairs for serious safety performance faults that still persist or new serious safety performance faults arise; if the engine or transmission has been replaced twice; or if the same major component of the steering system, braking system, suspension system, front/rear axle, or body has been replaced twice due to quality issues and still cannot function properly, the consumer can choose to return the vehicle, and the seller shall be responsible for the return. If the household automotive product meets the replacement conditions but the seller does not have a product of the same model from the same brand or a product with a configuration not lower than the original vehicle for replacement, the consumer can choose to return the vehicle, and the seller shall be responsible for the return. 3. If repairs take more than 5 days, the owner has the right to use a spare vehicle: During the warranty period, if a household automotive product has quality issues, the consumer can have it repaired free of charge by the repairer with the three-guarantee certificate, including labor and material costs.
