What are the reasons for ETC tag failure?
1 Answers
ETC tag failure may be caused by self-removal or relocation of the OBU device, ETC power depletion, detachment or loosening of the ETC electronic tag, etc. In such cases, the ETC device should be taken to an ETC service center or ETC service outlet for inspection. If the tag failure is not due to human factors, normal usage can be restored after a secondary activation of the ETC. Precautions for using ETC: The ETC transaction sensing range is 8 meters. When encountering a stationary vehicle ahead, maintain a distance of more than 10 meters to prevent automatic sensing and payment for the vehicle in front, in case its ETC device is malfunctioning or absent. The speed limit for ETC lane recognition is 20 km/h. Driving too fast may result in failure to read vehicle device information and unsuccessful fee deduction. Unauthorized removal or relocation of the OBU device, detachment or loosening of the ETC electronic tag, etc., can all lead to electronic tag failure. The device can be sent to the bank where the ETC card was issued or a highway service office for inspection. If the detachment or loosening is not due to human factors, reactivation is sufficient. When using a debit card linked to ETC, insufficient balance may cause fee deduction failure. Follow the guidance of on-site staff to use the manual MTC lane and pass by cash or card payment. Poor sensing may occur due to excessively thick car windshields. This is particularly relevant for vehicles that have had their windshields replaced after accidents or for those who have modified their front windshields.
